Report a missed collection
- Item selection
- Your details
Please leave your waste/recycling out and the crew will collect it within the next 48 hours. If it has not been collected within that time, please report it here.
Use this form to report a missed collection of refuse, garden waste and / or recycling - not for bulky items or fridges, freezers, or fridge-freezers.
Please make sure that your collection really has been missed:
- Were your recycling / refuse / garden waste containers left outside and accessible before 7am on your collection day?
- Separate vehicles will visit your property to collect different types of waste and recycling. They do not arrive at the same time.
- The collection crew could be behind schedule. Please wait until after 5pm on the day two days after your scheduled collection before reporting.
- Your garden waste is collected on a Monday to Friday route (this will not necessarily be the same as your general waste and recycling collection day). Please refer to the new garden waste collection leaflet delivered through your door in July.
Use the collection day finder to check your scheduled collection day.
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