Booking fees

When booking tickets online customers should be aware that at booking fee of £1.10 will be added to the face value of each ticket.  This booking fee is taken by our internet provider and is to cover bank charges made by card providers.

In addition, some shows will also attract a show booking fee of £1.50 per ticket which is payable directly to the Victoria Theatre. For further details about the shows which attract this fee, please contact the Box Office on 01422 351158.

Every ticket sold for an event at the Victoria Theatre is now subject to the Theatre Support Fee of £1 per ticket.

Theatre support fee

Like many activities dependent on public funding, the arts have been hit hard in the recent spending review. The Victoria Theatre is no exception.

Over many years, we have been listening carefully to you, our customers, and have responded by improving the services at the Theatre. More comfortable seating, better front of house facilities, new sound and lighting systems and, most importantly of all, top class productions on stage.

The results from a survey that we sent out in 2010 to everyone on our mailing list showed us that more than 90% of you are satisfied or very satisfied with the Victoria Theatre. With this in mind, we are determined to preserve the high quality experience that you appreciate so much.

As a result, since 1 April 2011 we have introduced a £1 per ticket Theatre Support Fee. This decision is not one that we have taken lightly. The only alternative would have been to present fewer shows on fewer days: a step backwards which would undermine many of our achievements to date. The new fee will help us to safeguard our position and, apart from VAT, all the income will go towards maintaining and improving your experience at the Victoria Theatre.

By coming to see shows at the Victoria Theatre you are continuing to support us in the most positive way possible. Finally, do keep letting us have your feedback: your comments are always read with interest and your suggestions are valuable to us.

or call into the Box Office.

If you are unsure about any of the fees payable for an internet booking then please call the Box Office directly on 01422 351158.