Housing advice

The Housing Options Service, based at Halifax Customer First , offers free and confidential advice to anyone who has housing problems, is homeless or threatened with homelessness.

There is an experienced team of housing advisers who can advise on :

  • rent and mortgage arrears
  • benefits
  • rights of landlords and tenants
  • local housing options
  • possession proceedings
  • relationship breakdown
  • Domestic violence and abuse
  • applications for social housing ( Together Housing and other housing associations) .

Who can use the service

Anyone who is over the age of 16.

How to access the help you need

Visit the Housing Options Service at: Halifax Customer First .

If you have an urgent problem, we will normally see you on the same day. Alternatively, we will arrange an appointment at a time to suit you.

If you are homeless or threatened with homelessness, we will see you on the same day you contact us. Depending on your circumstances, we will refer you to the Temporary Accommodation and Support Service team or to a hostel. For further information see Homeless or at risk .

Temporary accommodation and support

The Temporary Accommodation and Support Service team provides accommodation for those who are and who, may be eligible for assistance with temporary accommodation under homelessness legislation. Before accommodation can be provided a homeless person must be interviewed by an adviser at: Halifax Customer First , who can also give you further advice.

Mental health support services

The Housing Support team provides advice, support and practical assistance to clients with mental health problems enabling them to secure and maintain their own tenancies. The team also provide advice and support to carers, family and also professionals.

Telephone 01422 393318 or 393309.


You can attend Halifax Customer First for drop-in at the times below, or a Housing Advisor will contact you by telephone within 1 working day of your enquiry or at a time to suit you. You will be able to discuss your housing issues freely and any advice given will be followed up with a letter confirming that advice if appropriate. In some cases, an appointment will be made for you to meet with an advisor.

Drop in times

Monday to Friday 9am - 12pm and 2pm - 4pm

Location details


Halifax Customer First
19 Horton Street


For information on nearby parking see Halifax parking.


Phone: 01422 392460

See also