Advice Strategy 2017

The Calderdale Advice Strategy 2017-20

Advice forms part of the way in which Calderdale Council supports residents to be resilient: we commission services to provide information and support on issues such as accessing benefits, debt, housing and employment so people experiencing problems can get help at an early stage. High quality advice can help empower people to find new ways to manage issues they are facing and avoid the personal costs and costs to services that can occur if such support is not available and they end up in crisis.

The new strategy has been co-produced with partners we have been working with on a wider project to address the need for financial resilience and support in response to the changes happening as a result of welfare reform. This partnership exists to make links between Council departments, voluntary and community organisations and statutory bodies such as the DWP to support vulnerable people in Calderdale in coping with changes to benefits and the introduction of Universal Credit. The project includes grants to organisations who support people to become more financially and emotionally resilient and makes links with training and employment. Organisations who have received grants include consortium partners:

Mental health consortium:

Further information on mapping need across Calderdale and information from the latest Welfare Reform and Financial Resilience Partnership Event can be found here:

Here are links to our Dataworks information on the Index of Multiple Deprivation and the Joint Strategic Needs Assessment . You can see how the impact of the benefits cap maps across Calderdale here:

The Advice Strategy includes an assessment of need, based on statistics on employment, benefits and housing and takes into account challenges that people may face as a result of further changes to welfare benefits and other reforms, such as the Care Act. We have also included feedback already received from partners at events and workshops and we are now seeking comments more widely to ensure that the advice service in future continues to meet peoples’ needs, both in terms of how they access information, through digital and other channels and in responding flexibly to changing priorities and requirements.


  • Invitation to tender for future services - September 2016.
  • New contract(s) awarded - December 2016.
  • New services in place - From April 2017.

  • Username Stephanie Jones / Amanda Gatehouse
  • Telephone 01422 393003 or 01422 393229
  • Address
    Financial Resilience and Welfare Reform Project
    Policy and Projects
    2nd Floor
    Westgate House
    HX1 1PS