Asylum seekers and refugees

Support and advice

If you are an asylum seeker in Calderdale you should seek help and advice from the person providing your accommodation. If you cannot resolve the issue, then you should contact Group 4 Securicor (G4S), who are currently responsible for the provision of housing for asylum seekers in Yorkshire and Humberside. You can contact them at:

Other organisations that can help are:

  • The Refugee council can help with some problems and can be contacted at:
    • Username Refugee Council
    • Telephone 0113 2449404
    • Address
      Hurley House
      1 Dewsbury Road
      LS11 5DQ
    • Website Refugee council
    • Username UK Visas and Immigration - Asylum Support
    • Telephone 0845 602 1739
    • Address
      Waterside Court
      Kirkstall Road
  • The St Augustine's Centre also offers support to asylum seekers and refugees at:

You may also be able to find more information on International Organisation for Migration

Syrian refugees

To find out how the Council is responding and what you can do to help, see PDFSyrian refugee crisis: frequently asked questions. [PDF 50KB]

If you have not yet registered your claim for asylum

If you require accommodation and support whilst your asylum claim is processed, you must make your claim for asylum within a few days from arriving in the UK. You should contact UK Visas and Immigration at Liverpool or Leeds.

If you do not contact UK Visas and Immigration within a few days of arriving in the UK, you may not be able to make a claim for asylum.

Leave to remain

If you have received leave to remain in the UK, you have the same entitlements as other residents in the UK.

If you are planning to settle in Calderdale you can get advice about housing, benefits, education, training, employment and health at:

    • Username Housing Options Service
    • Email
    • Telephone 01422 392460
    • Address
      Customer First
      19 Horton Street
      HX1 1QE

    Drop-in times: Monday, Wednesday and Friday 10am to 12.30pm

    • Username Jobcentre Plus
    • Telephone 0800 055 6688 Monday to Friday 8am - 6pm
    • Username Calderdale Council Children and Young People's Services
    • Telephone 01422 288001
    • Address
      Northgate House
      HX1 1UN


All children between the age of 5 and 16 have to attend school by law. Nursery Education is voluntary but will help your child learn English quickly:

  • Nursery School is for 3-4 year olds
  • Primary School is for 4-11 year olds
  • Secondary School is for 11-19 year olds.

To find a school place for your child:

  • Contact the Admissions and Appeals Team by telephoning 01422 288001 and ask to be put through to Education
  • The staff there will be able to tell you about the schools in your area or Search for schools
  • Once you have decided on a suitable school, please contact the school directly. Contact details can be found in Search for schools
  • If you have any problems getting a place please contact the Admissions and Appeals Team, who will give you advice and support.


Asylum seekers are entitled to the same health services as other residents. You can find services in your area on the NHS Choices website. Alternatively, you can telephone 01422 281300.

Doctors or General Practitioners (GP)

In the UK most health services are provided through your GP. To register with a doctor (GP), take proof of your identity such as an ARC (Application Registration Card) or Home Office papers and, if possible, proof of address, to a GP surgery near your home. After registering, you can see a doctor whenever you are ill although most GP surgeries require you to make an appointment and will only see emergency patients on the same day.

GPs offer:

  • a health check when you register
  • diagnosis and treatment when you are ill
  • referrals to a specialist at a hospital
  • family planning and advice on contraception
  • maternity care and baby clinics
  • child health screening
  • cervical cytology tests (usually referred to as 'Smear Tests') which test for cervical cancer in women
  • minor surgery access to other health services in the community.

Yorkshire Migration Partnership

Yorkshire Migration Partnership works with national government, local government, and others to ensure that Yorkshire and Humber can deal with, and benefit from, migration. Its website includes an A-Z of organisations working with migrants in Yorkshire and Humber.