What you might be experiencing

If you urgently need help or someone to talk to, call Childline: 0800 1111 anytime or visit: Childline.org .


Bullying and Cyber Bullying

If you are being bullied, you are not alone! Many young people experience bullying at some point in their lives. With our lives being online, many also experience cyber bullying.

This can have a real impact on your life. You may be sad, angry or confused, but this is completely normal.

To find out more, visit: KidScape .

You can also find someone to talk to about your concerns, just speak to one of our staff.


Online crime

Online or Cyber crime are terms used to describe the crimes committed online by: computer, laptop, phone and tablet and other device.

Cyber Crime can come in many forms, such as: identity theft, scamming and revenge porn.

For more information and tips on how to protect yourself, visit: GetSafeOnline.


Hate crime

Hate crimes are crimes committed against someone where the motivation has been hostility, prejudice or hatred towards that person. This can be because of their:

  • disability (including physical, hearing and visual impairments, mental health and learning disabilities);
  • race (nationality, ethnicity, skin colour and heritage);
  • faith (includes religion, belief, including non-religious belief);
  • sexual orientation (people who identify as lesbian, gay, bi-sexual or heterosexual); or
  • gender identity (people who identify as ‘trans’, including transgender or transsexual people).

The effect of hate crime on victims

  • Feeling isolated
  • Feeling angry and frustrated
  • Afraid to go out or to let your family go out
  • Feeling like retaliating but fearing reprisals
  • A break down in family relationships
  • Having a sense of self-blame and despair

Dealing with emergencies

  • Dial 999 and wait for the police to arrive on the scene
  • Consider the safety of yourself and your family first
  • Do not challenge or face the perpetrators yourself
  • Record everything you see or hear during the incident

Why you should report it

  • It is likely that the incidents will be repeated
  • The perpetrator will continue to hurt others
  • To end the devastation by the effects of the crime

Help stop hate crime, Report it!

  • Police Emergency, phone: 999
  • Police non-emergency, phone: 101
  • Cohesion & Equality Officer, phone: 01422 392869 (office hours)

You can also visit one of the independent Hate Incident Reporting Centres .



Theft can leave you feeling angry and upset.

Having something stolen can affect your life and it does not matter how small the item is, theft is a crime.

You can talk to us and find support by contacting our team.


Emergency Incident Support

If you have witnessed or have been involved in an incident we are here to help.

We understand that everyone reacts differently and you may be frightened, upset or angry. Whatever you are feeling is completely normal. Incidents might include:

  • a terrorist attack;
  • public violence or unrest;
  • a car accident;
  • flooding or fire which affects your family or friend’s homes.

For some tips on how to cope, visit: HelpGuide: Traumatic stress .

If you need someone to talk to, we are here to help and you can talk to us in confidence.


Criminal damage

Criminal damage means destroying or causing damage to someone else’s belongings or property.

Someone causing damage to things that belong to you can be scary. It can have a lasting effect and you may not feel as safe as you used to. If you have witnessed the incident you might feel scared as a result.

Even if the items damaged or destroyed were not expensive, they might have meant something to you which cannot be replaced.

You may feel angry, frightened or upset following the incident and that is completely normal.

Are you unsure what to do, or just need to talk to someone? We are here to help and you can talk to us in confidence.


Grooming and sexual offences

Sexual offences can be anything from sexting and revenge porn to sexual abuse or rape.

Sexual exploitation includes any situation where someone is encouraging or forcing you into doing something sexual. This could be:

  • asking you to send semi-naked or naked pictures of yourself; or
  • taking part in sexual activity.

If you are under 16, you cannot legally consent to any sexual activity.

Any sexual activity you have not consented to or you have been tricked or pressured into is sexual abuse.

You might feel afraid, confused or too scared to do anything about your situation, but telling someone you trust is the best way forward.


Grooming usually starts out with someone befriending a young person, this can be face to face or online.

The aim of the offender is to take advantage of the young person and exploiting them sexually.

Abusers will gain your trust. This can be by buying you gifts, giving you alcohol / drugs or alienating you from your friends and family.

For more information and support, visit: 1-2-1 counsellor chat (Childline).

You can also contact us to talk about what has happened to you.

If you are a boy, or a young man, you can get support, visit: Blast project .

To find out how to recognise grooming download: Wud U? (Barnardos app).



Being a victim of a physical attack can be very frightening.

It causes both emotional and physical pain and often affects your confidence and self-esteem.

If someone says you provoked them, or it is your fault, that does not make it right. Remember, it is never ok for someone to physically attack someone else.

You may feel angry, frightened or upset following the incident, which is completely normal.

If you are unsure about what to do, or simply need someone to talk to, we are here to help. You can talk to us in confidence!


Harassment and Stalking

Harassment and stalking can have a big impact on your life, you may feel scared and isolated.

Harassment and stalking can be:

  • someone following you regularly; or
  • you could be getting unwanted attention online, on the phone, by text or on social media.

Often you may know the person stalking or harassing you and some people feel that they may be at fault in some way.

Remember, it is not ok to make someone feel uncomfortable.

If you feel you cannot cope, you can get help, visit: Kooth .

You can also talk to us, in confidence.


Anti Social Behaviour

Anti Social Behaviour means any action that causes harassment, alarm or distress and impacts quality of life.

You have the right to feel safe going about your daily life. Anti Social Behaviour can have a big impact on how you and your family feel.

You may feel like you have to change how you live your life. You are likely to feel frightened upset or angry.

For more information, visit: ASBhelp .

You can also come and talk to us.


Controlling behaviour

It can be hard to know what to expect in a relationship! Everyone knows that violence is not acceptable, but abuse can come in many forms.

Controlling behaviour is when someone starts to control aspects of your life. This can be:

  • telling you what to wear;
  • stopping you from seeing your friends; or
  • using emotional blackmail.

Controlling behaviour is not part of a healthy relationship.

For more information, visit: Disrespect NoBody .

You can also talk to one of our staff about your concerns.


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