Income Services

Sundry Income are responsible for securing payment of all invoices sent out from the Council. Around 50,000 invoices are issued to our customers every year.

If you are struggling to pay bills on time, advice is available on managing your finances, see: Debt advice .

Miscellaneous invoices

  • Invoice payment is due 28 days from the date shown on the invoice.
  • If you are unable to pay your invoice within the required time, contact us to make a suitable payment arrangement.
  • The invoice should be paid within 10 weeks / 3 months. If this cannot be done, an income and expenditure form will be sent for you to complete. Note: You will be asked to provide evidence of your outgoings
  • If the content of an invoice is incorrect, contact the department that sent it to you. Their details are given on the right-hand side of the invoice, along with a contact phone number.

Payment methods

Note: If you pay by credit card, there is a surcharge. This applies up to and including 14th January 2018. From 15th January onwards, there will not be a surcharge.


Invoices can be paid online, using a debit or credit card. This service is available 24 hours a day, see: online payments .


You can pay Invoices by using the Council’s touchtone phone payment facility and your debit or credit card. Phone: 0161 6279915 (24 hour service), or the Income office on: 01422 393981 (Mon - Thurs 9am to 5.30pm and Fri 9am to 5pm).


By crossed cheque, postal order or money order, made to 'Calderdale MBC' and crossed 'a/c payee only'. Send to:

  • Username Revenues and Benefits Services
  • Address
    Calderdale MBC
    Revenues and Benefits Services
    PO Box 51
    HX1 1TP

Write your invoice number, or customer reference number, on the back of the cheque, postal order or money order.

Post Office

Take your invoice to any Post Office. Using the barcode on the invoice, the Post Office will accept your payment and send it to the Council. The Post Office will not charge you for this service. Post Office - branch finder .

Personal visit

You can pay at Council Local Offices . Pay by cash, cheque, postal order or money order (make payable to 'Calderdale MBC' and crossed 'a/c payee only').

Reminder letters

We will issue a reminder notice, if the invoice is not paid. This includes failing to make payment on your instalments, or a one off payment.

If you receive a reminder

You should contact the Income Section, as soon as possible, to make arrangements to pay the overdue amount. If the invoice remains unpaid and no explanation is received, our Legal Department will be instructed to start Court proceedings.

Copy invoices

You can request a copy invoice by contacting Income Services (see below).

Contact Income Services

You can pay a miscellaneous invoice online, see: online payments .

  • Username Sundry Income
  • Email
  • Telephone 01422 393981/393510
  • Address
    Sundry Income
    Revenues and Benefits Service
    Town Hall
    PO Box 51
    HX1 1TP

See also