Communities and Service Support

Communities and Service Support has responsibility for running many of the Council's front line and corporate services. We are leading on the transformation project to restore the Grade 1 listed Piece Hall, and turn the unique building into a thriving heritage and leisure attraction with a commercially sustainable future and also the development of the new Central Library and Archive on an adjacent site.

Director: Zohrah Zancudi (Acting Director).

  • Username Director for Communities and Service Support
  • Email
  • Telephone 01422 393180
  • Address
    Town Hall
    PO Box 51
    HX1 1TP

Service areas

  • Customer Services
  • Neighbourhoods
  • Human Resources, Information Technology and Transformation

The structure chart shows the sections within each service area: PDFCommunities and Service Support structure chart [PDF 116KB]

The priorities chart shows the priorities for the Communities and Service Support directorate: PDFCommunities priorities 2017-18 [PDF 95KB]

Customer Services

Acting Head of Service: Sarah Richardson

The service leads on corporate communications and complaints and delivers many key customer facing services, including:

  • Revenues and benefits, and Council Tax collection;
  • Licensing and land charging;
  • Registration of births, marriages and deaths based at Spring Hall Mansions;
  • Promotion of Council services, management of media interest and supply of public information, including out of hour, digital communications to customers;
  • The Sports Services is the Council’s in-house service responsible for the management of swimming pools, sport/leisure centres, the athletics track and the Shay Stadium.
  • Victoria Theatre: The Victoria Theatre is a large scale professional live performance venue which seats 1,512. The Theatre stages major rock & pop, comedy, pantomime, opera, ballet and live music performances throughout the year. The theatre also has a strong community programme and hosts conferences, workshops and seminars for a wide range of customers.

The service also manages the Council’s website, Contact Centre and Customer First, so has a key role in providing information about what the Council does and improving how easy it is for our customers to access services.


Head of Service: Andrew Pitts

The service has responsibility for the following areas:

  • Community engagement including running Ward Forums and working with neighbourhood management initiatives across the Borough;
  • Supporting the local voluntary and community sector through Small Grant funding, infrastructure programmes for the sector including training, business development, and mentoring, via Sector Support Calderdale (North Bank Forum), managing the Calderdale Healthwatch contract;
  • Leading work to combat extremism, our statutory duty on Prevent and management of community tensions;
  • Community safety work with in partnership with the Police and others, including coordinating work to prevent domestic violence and Anti Social Behaviour, and running the Council's CCTV facility;
  • Town twinning: providing support for town twinning activities in Calderdale;
  • Management of the Safer, Cleaner, Greener Service, which includes locally based street cleaning and ground maintenance services, across 397 parks, playgrounds, open spaces and woodlands including the Shibden Estate and nature reserves such as Jerusalem Farm and Ogden Water;
  • Management of Bereavement Services including Park Wood Crematorium (which undertakes around 2,000 cremations per annum), 10 operational cemeteries with a new one in development, 30 closed cemeteries and churchyards, plus 30 war memorials in our care;
  • The library service which comprise 22 public libraries, the Home library service, and 'Discover', the children’s library and museums education resource;
  • Public halls, including Todmorden Town Hall, Brighouse Civic Hall, and Clay House;
  • Museums and art galleries - Shibden Hall, Bankfield, Heptonstall and the Smith Art Gallery in Brighouse;
  • Tourist Information Centres in Halifax and Hebden Bridge, plus tourism support for local businesses.

Human Resources, Information Technology and Transformation

Head of Service: Vacant

The Corporate Leads (management team) for this service are:

Human Resources

Corporate Lead

Human Resources includes;

Health and Safety

Health and Safety are responsible for ensuring that the Council complies with its health and safety obligations. This is achieved by developing policies, guidance and training strategies and monitoring, and inspecting work places and activities. Appropriate advice is given to managers and employees to ensure work activities and the public's safety are not compromised.

For more information on health and safety issues, please phone: 01422 393067.

HR Advisory

HR Advisory are responsible for policies and strategies to attract, retain and develop an effective workforce. It provides a framework for managing change constructively. The Advisory Service also encourages and assists in the provision of high standards of personnel management and practice across the authority.

For more information on personnel issues, please phone: 01422 288308.

HR Contracts and Payroll

HR Contracts and Payroll provides the Council, schools and partner organisations support on:

  • Employment contracts;
  • Payroll;
  • HR traded services;
  • HR systems.

For more information on contracts or payroll issues, please phone: 01422 288314.

Workforce Development

Corporate Lead


Workforce Development are responsible for learning and development activities aimed at maximising the potential of employees, and to assist the Council in the achievement of its strategic objectives. The section provides advice, guidance, and support to all directorates of the Council in the pursuit of the Investors in People award.

The Council has an arrangement with Calderdale College for the delivery of nearly all vocational training. The Learning and Development section works with the College to ensure that relevant cost-effective training is being delivered.

For more information on Learning and Development, please phone: 01422 392865.

Information Technology and Business and Systems

Corporate Lead for Information Technology

Corporate Lead for Business and Systems

Supports service transformation and innovation particularly focussing on managing demand, digital innovation, workforce and systems development. The team also provides a strategic HR and IT advice support function for the Council, supporting the delivery of all Council activities from direct service provision (Social Care, Payroll, Revenue and Benefits, etc.) to wider cross cutting programmes (Access to Services, Halifax Town Centre Project, Digital Calderdale etc.).

The Information Technology and Business and Systems service provides support covering:

  • Information, Communication and Technology (ICT);
  • Performance improvement;
  • Programme and project management;
  • Transformation of services.

For more information, please phone: 01422 393423.

Always open first panel: