Adults Services and Wellbeing

Director: Iain Baines

  • Username Director of Adult Services and Wellbeing
  • Email
  • Telephone 01422 288 001
  • Address
    Town Hall
    PO Box 51
    HX1 1TP

All General Enquiries should be made via Customer First.

Service Areas

For the structure charts for this department, please see: PDFAdult Services and Wellbeing Structure [PDF 89KB].

Each of our service areas is managed by an Assistant Director, Service and Team Managers, and the frontline teams.

As a Local Authority, we work with a range of partner agencies both in, and outside of Calderdale, to further support the needs of our children, young people, families and older people. We also work alongside Health Services, such as the Calderdale Clinical Commissioning Group (CCG), both the acute and mental health trusts (CHFT and SWPFT), which allow us to further develop those services aimed at improving the health and wellbeing of Calderdale residents.

For information, advice and social care support for adults, please contact:

Gateway to Care on 01422 39 3000

You can also text phone on 01422 39 3398 or email us at:

Overview: Adult & Children’s Services

Our Directorate works in partnership with a range of services and external agencies, both in and outside of Calderdale, such as: Early Years Providers, Schools, Colleges and Sixth Forms, NHS providers and commissioners (including NHS, CCG, CHFT, SWYPFT and CAMHS), Police and other Emergency Services, Housing Providers, Voluntary Organisations, and many more.

Many of our services focus on early intervention for individuals and families who may be at risk or vulnerable. We aim to maximise and promote choice and control for our older residents, through use of personal budgets in relation to care and direct payments. In addition, we lead in the provision of safeguarding services and support interventions aimed at ensuring children, young people and vulnerable adults are safe, secure and able to participate in community life.

Access to our services can be made through the Multi-Agency Screening Team (MAST), Early Intervention Panels (EIPs) and Gateway to Care (for Adults), where we have a range of professionals from Health, Social Care, and many other agencies involved.

Where children and young people are concerned, our workers undertake intensive support with a ‘whole family approach’ in mind, which means our support can be maintained in the longer-term, even after our support ends.

We are also constantly developing integrated services between health, education and social care - through all elements of plans and services.

The Directorate also manages the Calderdale Adult Learning Service, based at Heath near Savile Park in Halifax. The Adult Learning Programme offers a range of individual vocational, non-vocational and family learning courses, accessible to all Calderdale residents.

Every year the Director and Assistant Directors assign Strategic Priorities for the next 12 months. For 2018/19 key areas, please see: PDFAdults Strategic Priorities [PDF 59KB] & PDFChildren & Young People's Strategic Priorities [PDF 62KB].

Early Intervention & Safeguarding

Julie Jenkins

Assistant Director – Early Intervention & Safeguarding

Early Intervention is about getting families who need help as soon as possible. Children’s services in the Council work with schools, health staff, the police and voluntary agencies to give families a range of flexible and accessible support. The services, including child protection play an important role in keeping children safe, making sure they do well at school, and preventing problems getting worse. They include family support, youth services and specialised services for children with particular needs.  This includes young offenders, children not attending school and young carers who may be looking after an ill parent. The aim is to work alongside children and their families, helping them to become more resilient and able to cope. We listen to children’s views and act on them. This is very important for children who are in the care of the Council. A team is created around the child and family to agree the best plan of support. There is individual help for children and sometimes they attend a group where they can also get peer support.

The different service areas include:

Family Services

Family Support Workers and Family Outreach Workers give practical and emotional support to families with children with issues such as sleepless nights, behavioural problems, school-based concerns at times of crisis and complex problems. Family Support Workers and Family Outreach Workers are in locality teams supporting families in their home, running groups and activities from Children Centres.

Family Intervention Team

The Family Intervention Team offers intensive support to families who are facing multiple problems and experiencing high levels of disadvantage. This is targeted to families with the highest levels of need, such as child protection concerns about neglect, violence in the home and child sexual exploitation.  The service offers a ‘whole family’ approach which considers the needs of all family members and assesses the underlying problems driving the family’s behaviour in order to identify which services need to be involved.

Family Group Conference (FGC)

Family Group Conferences bring together families, such as parents, children, grandparents, uncles, aunts, friends and relatives to discuss how they can improve family life. The conference provides an ideal opportunity for the family to develop their own solutions to current problems and encourages children to take part in discussions that affect them. FGCs are currently used with Children and Young People who may be facing a variety of issues, including those on the verge of coming into care and offending.

Young Carers

Calderdale Young Carers Service offers support to young people between 8-18 years, who care for someone at home. Young Carers support family members suffering from a range of issues including physical or mental health problems, learning difficulties, drug and alcohol issues or long enduring illnesses.

Calderdale Information, Advice and Support Service (IASS)

The Information, Advice and Support Service (formerly Parent Partnership) provides legally based, impartial, confidential advice, information and support, for parents of children and young people with special educational needs and / or disabilities about their education, health and / or care needs.

Young People’s Service (YPS)

The YPS provides a range of services for young people in Calderdale, including:

  • Open access youth centres (youth clubs).
  • Key work with individual young people usually referred through the Early Intervention Panels.
  • Work in the town centre of Halifax through the Youth Works project.
  • Children’s Rights and Advocacy for children in care.
  • Opportunities for Outdoor Education through Mixenden Activity Centre.
  • Duke of Edinburgh’s Award and other accreditations.
  • Play Service sessions and programmes across the borough.
  • Projects through which the Voice and influence of children can be heard and acted upon, such as
  • Calderdale Youth Council and the Children in Care Council.
  • Information about what’s available for young people, including the YoYo Calderdale website.

Education Welfare Service

The Education Welfare Service carries out the Councils statutory duties to prosecute parents/carers in the Magistrates’ Court and issuing penalty notices for patterns of poor school attendance or an unauthorised leave of absence. The service also offers guidance and advice on a range of education related matters across the authority. In addition to the delivery of its statutory duties, the service also offers a traded service to schools and clusters enabling them to purchase a range of bespoke and tailored packages of support and intervention.

The team also deals with Children Missing Education, Elective Home Education. Child Employment and Entertainment and Persistent Absence.

Early Intervention Assessment Team

The Early Intervention Single Assessment (EISA) Team provide advice, guidance and support to multi agency professionals in the borough. Children/young people and families who may have potential unmet needs are considered when an EISA is undertaken. The Single Assessment is a key element of our Early Intervention Strategy in delivering more effective, early intervention, as well as prevention. The team is part of the multi-agency screening team (MAST) that takes all child protection referrals

Young Offending Team (YOT)

The Youth offending team works with young people who get into trouble with the law. They look into the background of a young person and try to help them stay away from crime. They also:

  • Run local crime prevention programmes.
  • Help young people at the police station if they are arrested.
  • Help young people and their families at court.
  • Supervise young people serving a community sentence.
  • Stay in touch with a young person if they’re sentenced to custody.

Youth offending teams are part of the Council and are separate from the police and the courts. They work with the police, probation officers, health, housing, children’s services, schools, and the local community.

Children’s Social Care (CSC)

The social work teams work with children at risk of significant harm. They investigate allegations of abuse and lead multi-agency professional teams to protect children with a child in need plan or a child protection plan.

Social workers are based in one of the following teams:

  • The Multi-Agency Screening Team (MAST) based at Princess Buildings, Halifax
  • The Children’s Assessment Team (CAT) at Princess Buildings, Halifax.
  • Child Sexual Exploitation Team (CSE) based at the Halifax Police Station.
  • Locality Teams based in Todmorden, Elland and Ovenden.

The MAST and CAT teams deal with new family cases and the longer term work is done by the locality teams. Social workers play a key role in safeguarding and promoting children’s welfare by working in partnership with different agencies including the voluntary sector. They work with children in care where Calderdale Council has a responsibility to provide them with services ‘as if they were their own children’. We have a fostering service and four children’s homes that care for children and young people with a range of needs. Finally, when a young person leaves care, our Pathway service supports them so they have a successful transition to adulthood. Adoption Services for the Council are run by Leeds City Council, One Adoption, West Yorkshire.

Contact Service

The team provides contact for in care and their birth families – parents, grandparents, brothers and sisters. This may be whilst the case is in court or longer term following the court’s decision that the children are to remain in long term care. The aim of contact for the child is to maintain a relationship with their birth family. This is a statutory service; the Council must provide contact, with referrals for the service coming from children’s Social Workers.

Adults Services and Wellbeing

Iain Baines

Assistant Director – Adults Services and Wellbeing

Adults Services and Wellbeing is arranged by way of three broad functions:

  • Gateway to Care, Safeguarding and Hospital Social Work;
  • Social Work Practice and locality teams; and
  • Direct Service Provision.

Adults Services and Wellbeing produces a ‘Local Account’, which describes the many services we provide and the partners with whom we work, in order to achieve our strategic aims. For more information visit: Local Account.

The Local Account is based on two key priorities:

  • Support for individuals and communities that will focus on building resilience and independence;
  • Adults will have their rights promoted, for some – this will include protecting them from all forms of abuse and discrimination.

The Core Values that underpin our work in Adults Services and Wellbeing are:

  • Respecting the rights and values of the people we serve.
  • Maximising choice and control for people in a way that recognises their assets and skills.
  • Creating a quality market and a skilled and supportive workforce.
  • Effective integration with our partners.
  • Prevention.

We achieve these by:

  • Putting social work in the heart of the community.
  • Working closely with health and housing to give people more choice and make it easier for them to continue living at home.
  • To plan and deliver support that is not determined by age or disability.
  • Supporting people through recognising their strengths along with the support and assets that they have around them.

Learning Services

Steve Evans

Assistant Director – Learning Services

Calderdale Learning Services comprises the following teams:

Virtual School

The service provides advice and support to teachers, social workers, parents and carers of children and young people aged 3-19 years who are either looked after or on child protection plans.  The service monitors their educational provision, attendance, progress and attainment in order to promote achievement, raise attainment and ensure equality of opportunity.

Business Support to Schools

Provides support to schools so that schools are able to procure services that provide best value for money.

School Effectiveness Service

The School Effectiveness ensures that the Local Authority’s statutory duties are met with regard to the monitoring of school performance across Calderdale.  The service focuses on school improvement and ensures that those schools not yet judged to be good by Ofsted are well supported and are evidencing improvement.

16-19 Learning and Skills Provision

Strategic Planning of 16-19 learning and skills provision in conjunction with post 16 providers.

Capital Team

The Capital Team are responsible for school place planning (the production of demographic projections using birth data, linked in to town planning and developer contributions), school organisation (statutory proposals around school expansions, closures, amalgamations etc. and the reporting of sufficiency of provision), school admissions (the proposal and determination of admissions arrangements).

Early Years

The Early Years Learning and Childcare Service supports the Local Authority to efficiently deliver its statutory duties under the Children Act 2004, Childcare Act 2006 and SEN Code of Practice for pre-school-aged children and their families through the following teams under the leadership of a Service Manager:

  • Quality Improvement and Support Team
  • Portage and Early Years Support Teachers (based with the All Age Disability Service)
  • Early Years and Childcare Sufficiency Team

The Service Manager for Early Years is also the professional and operational lead for Calderdale Children’s Centres, which are a commissioned service.

All Age Disability Service

Focuses on support to meet the needs of adults and children with disabilities.  The Special Educational Needs Team manage the statutory assessment process for Education Health Care (EHC) plans which provide additional support in education for children and young people who have significant additional needs.

Commissioning & Partnerships

Julie Killey

(Acting) Assistant Director – Commissioning & Partnerships

The Commissioning and Partnerships Service includes the following teams:

Integrated Commissioning & Contracting

In 2018 the local authority Integrated Commissioning & Contracting team will continue to review and develop service provision to meet the needs of people in Calderdale. The team are working closely with health colleagues to ensure that people accessing support receive a service that meets all of their needs. We continue to focus upon the provision of community based services promoting independence and wellbeing and reducing the need for long term health and social care support.

Key areas for development in 2018 include the ongoing review of community services for older people and the re commissioning of domiciliary care to meet the diverse needs of people across Calderdale. This work is being done in consultation with the Clinical Commissioning Group.

Hospital step down services are being strengthened to ensure that support and housing are available to facilitate timely discharges from hospital and ensure people can regain their skills and independence in community based settings.

The whole system review of mental health services continues and community housing with support is being developed to ensure that there is a full range of accommodation and support solutions to reduce the need for residential placements and in patient accommodation.

Demand for supported living for people with learning disabilities continues to increase and in 2018 two new schemes are planned, one with offer support to young people some of whom are returning from residential college. The second development will support people who are currently living with older carers or in temporary accommodation.

The team also has a commitment to improving outcomes for children and young people through the robust commissioning and contract monitoring of services. The team work closely with stakeholders particularly children, young people and their families to ensure that commissioned services are good quality and continue to meet their needs.  This year we will be engaging with stakeholders to seek their views particularly about our children’s centre services and also our leaving care service including the new legislation on leaving care services.

We will also continue to gather feedback regarding our other commissioned services, including short breaks for disabled children, external placements for looked after children (including regional work through the White Rose framework a review is underway and proposals are to be considered by the AD’s Group (Commissioning) across Yorkshire & Humber), support for children who are at risk of child sexual exploitation, domestic abuse services, C & K Careers and the provision of support from Educational Psychologists to meet our duty around EHC plans.

The team work closely with colleagues in Health and also jointly commission some services in partnership such as the children looked after health team and child and adolescent mental health services (CAMHS). We also lead on the implementation of the Local Transformation Plan working to transform children and young people’s emotional health and wellbeing in partnership with a multi-agency taskforce.

Other aspects of the teams work include work on the Special Educational Needs and Disabilities Reforms (SEND) and the local offer for families with disabled children. Recently this has included implementing Project Search and the Five Day Flexible Offer in Calderdale to ensure young people have opportunities in their local communities.

The commissioning and quality team will continue to build on the supportive relationship with the varied market of providers in Calderdale supporting them to maintain stability and wherever possible to increase quality within their local provision. In 2018 we are working on a refreshed market Position Statement and an overarching commissioning strategy for Calderdale.

The Safeguarding and Quality Assurance Team

The team ensures that independent advice, support and quality assurance is provided to improve outcomes and safeguard children and young people in Calderdale. The team comprises of the Independent Reviewing Service (IRO), Business support team, Local Authority Designated Officer (LADO) who oversees allegations against professionals working with children, Schools Safeguarding advisor and the Children’s Local Safeguarding Board. The team also undertakes auditing across CYP including case file audits, thematic, and supervision audits. The learning and any corrective actions from audits are fed back to individuals as well as examples of good practice.

Calderdale Adult Learning (CAL)

CAL receives funding via an external grant, which aims to engage adults and provide the skills and learning they need to equip them for work, an apprenticeship or other learning. It enables more flexible tailored programmes of learning to be made available, which may or may not require a qualification, to help eligible learners engage in learning, build confidence, and/or enhance their wellbeing.

We continue to work with a range of local partners and stakeholders to ensure that the local learning offer meets local needs via the CAL fund. A proportion of the funding received is allocated to local organisations to improve the adult learning curriculum and to help us reach those who need it, often in some of the most deprived areas of the community.

The learning opportunities include:

  • Independent living skills or engagement learning supporting adults to operate confidently and effectively in life and work
  • locally-developed basic knowledge and skills needed to access qualifications
  • Employability and labour market re-entry programmes
  • Locally-devised technical education short courses (also known as taster sessions)
  • Community Learning Courses

Accessible Homes Agency & Handy Person Service

The Accessible Homes Agency transferred to this Directorate in January 2018 it assists customers with the provision of major adaptations carried out for people with disabilities, to keep them independent at home.  The Agency also administers the Disabled Facilities Grants, Minor Works Grants and Relocation Loans.

The Handy Person Service assists with the provision of Minor Adaptations provided through a Minor Works Grants. This work includes grab rails, handrails, exterior lighting and key safes and helps to reduce delayed transfers of care from the hospital.

Always open first panel: 

See also