Welcome to the first edition of our Newsletter for 2013, we hope you find it of interest and enjoy reading it. As always your views are very important to help us shape and improve policies and services in Calderdale in the most cost effective way. A big ‘thank you’ to all panel members who completed and returned our November 2012 survey - the results of which can be found in the following pages. Please take time to complete our New Year survey as your views are key to help us improve the services we provide in Calderdale.
Inside this Issue
The November survey contained four topics on issues and initiatives relating to both Council services in Calderdale and services provided by NHS Calderdale. The results are summarised in the following pages, the topics covered include:
Flooding in Calderdale
A number of Calderdale residents were badly affected by flooding in 2012. In addition to the information already received, the Flood Response team asked questions in the November survey to help them further understand the extent and nature of the flooding. This will help them to plan better flood defences in the future and improve the effectiveness of their response.
38% of panellists said their property was affected by the floods in 2012. 80% of the affected properties were privately owned, 11% rented from landlords and 9% rented from a housing association.
90% of the properties affected were covered by buildings and contents insurance. 34% of the properties affected had been flooded in previous bad weather.
The areas mainly affected by the flood waters were:
- Garden (41%)
- Cellar (38%)
- Footpath/bridleway (32%).
16 panellists thought the flood water affecting their property came from surface or ground water, 12 thought it came from a river, 8 from neighbouring property, a further 8 from the highway, 4 from a minor water course or culvert, and one didn't know where it came from.
All the information provided will be used by the Flood Response team to continue to improve the flood defences in Calderdale.
Halifax Borough Market
The Council’s market service currently provides and manages the Borough Market in Halifax. The questions asked in this section were to help the market service understand the needs and views of residents to help shape the future plans for the Halifax Borough Market.
Over 88% of respondents said the Borough Market is Very important / Important to Halifax town centre with only 7% saying they think it is not important. 84% of the panellists said they either visit or shop in the market. Of these, 39% shop once a week or more, 24% once a fortnight, 19% once a month, and 18% less than once a month.
The majority of panellists said there was no specific day they visited the market (57%), but the busiest single day to shop / visit was Saturday (23%). The majority of visitors stayed in the market for up to 30 minutes (64%) with 16% staying for about one hour.
Reasons for visiting / shopping at the market were variable with the top three reasons being:
- Price / value for money
- Support local business
58% said the extent to which they shop at the market has stayed the same compared to a year ago, 11% said it has increased and 21% said it has decreased.
Over 60% of panellists spend £10 or less on average on each visit to Halifax Borough Market, with 19% spending £11 - £25 and 4% spending more than this. 14% preferred not to say or didn't know how much they spent.
Most panellists said they travel to the market by car (63%), bus (21%) or on foot (14%). Only 43% said they were satisfied with the car parking facilities available when visiting the market, with 36% saying they found the parking unsatisfactory. 86% said they feel safe when visiting the market.
When asked to rate the market on a number of issues the following aspects all achieved over 90% satisfaction rates:
- Price/value for money
- Quality of products
- Customer service
- Market overall.
The following aspects were not rated as highly with all receiving between 20 - 30% Poor / Very poor ratings:
- Facilities provided (toilets/seating)
- News and offers
- Appearance of stalls
Of the respondents who do not visit the market 54% said they are aware of the Totally Locally initiative. Over 35% said they would visit the market more had they been aware that most market traders live locally and support other local businesses. The main 3 reasons that deter them from shopping at the Borough Market are:
- Inconvenient location
- Lack of car parking
- Poor image.
We then asked what goods and services might encourage the panellists to use the Borough Market more if they were provided. The top 4 responses to this question were:
- None of the above
- More local products
- Arts and crafts
- More fruit and vegetables.
The responses given in this section of the questionnaire will be looked at carefully and considered when making improvements to the market service.
Household waste and recycling
As the Council’s current waste collection contract with SUEZ (formerly SITA UK) ends in 2015 the waste and recycling team are reviewing the service and starting to look at the requirements for the new contract. The questions asked in the November survey will help the team understand residents' views about the current waste collection service and where we can make improvements.
Over 93% of panellists said they have a ‘full understanding’/’understand a lot’ about the current recycling system. Over 75% said they recycle as much as they can, 21% said they recycle some things but would like to do more, 2% said they would recycle if it was easier and only 1% said they would be unlikely to recycle in the future.
When asked for the reasons that prevent recycling of more waste, 58% of panellists said they 'recycle as much as I can with the current service', 26% said 'Not enough space to store the different containers', 7% said it was 'too complicated', 5% said 'not enough time', 3% were 'not sure when my collection day is', and 1% 'don't want to recycle'.
We then gave the panel a list of options which may encourage them to recycle more. The table shows the responses we were given.
|Options to encourage recycling|
|Option||Definitely recycle more||Might recycle more||Would not make a difference|
|Prizes of recycling||25%||13%||62%|
|Collect more types of recycling||54%||20%||26%|
|Smaller bins for non recyclables||12%||11%||77%|
We then asked the panel how satisfied they are overall with the current waste collection service. 71% said they think the current refuse collection service is Excellent / Good, 22% think it is Satisfactory and 7% said the service is Not very good / Poor.
The same question was then asked about the current recycling service. 68% said they think the recycling service is Excellent / Good, 25% said it is Satisfactory and 7% said the service is Not very good / Poor.
31% of respondents said they had reason to contact the Council about their waste and recycling in the last year. Of these respondents the majority of panellists said they were satisfied with the result of their enquiry, however there were a number of issues which were not resolved satisfactorily. These included:
- Problem with the collection crew
- Missed collection
- Asked for an extra bin
Panellists were then given a number of options for collection of their recycling in the future. The table details the results of this question:
|Collection of recycling in the future|
|Option||% of respondents choosing option|
|1. Stay with the current system. A weekly collection of recycling using a combination of separate boxes and bags for the different types of recycling||60%|
|2. Have a wheelie bin for some recycling combined with boxes for glass and food waste||18%|
|3. Have two wheelie bins for your recycling||18%|
|4. None of the above||4%|
The panel was then asked how often they would like non recyclable, general rubbish collecting: 70% said they prefer a weekly general rubbish collection with 30% saying a fortnightly collection is preferable.
Over 69% of respondents said they would not be willing to pay a small charge for specific extra collections (eg garden waste).
67% of panellists said they have experienced problems with collections during winter weather but a lot of respondents were sympathetic with the issues the crews encounter in the snowy/icy weather we have on occasions here in Calderdale!
Panellists were then asked to prioritise a number of options to achieve the best possible service for waste and recycling. The results can be seen in the table:
|Option||High priority 1||2||3||4||Low priority 5|
Weekly recycling services
Collection of more types of plastic
Collection of garden waste
Collection of tetrapak cartons
Collection of corrugated cardboard
More publicity about recycling
More public recycling centres on car parks
All of these responses as well as the suggestions and ideas given in the ‘suggestions for improvements’ section will be analysed closely and put towards the service review in the coming months. By understanding the needs of our residents the waste and recycling team hope to provide an efficient and useful service for the people of Calderdale.
NHS dental care
NHS dentistry continues to be available in Calderdale with many residents already registered with NHS dental practices. The responses to the questions asked in the November survey will help the NHS Dental Care team to understand your experiences of NHS dental care in Calderdale.
63% of panellists are registered as an NHS patient and 23% as a private non-NHS patient.
Over 78% of panellists have visited a dentist in the last 12 months, the majority of these to have a regular check up.
10% of respondents said they currently do not have a dentist but would like to have one. 13% said they find it difficult to get routine dental care with 10% saying they have difficulty in getting dental care if they have a problem.
The reasons given for these difficulties can be seen in the table:
|Reasons for difficulties in obtaining routine dental care|
|Reason||Number of respondents|
|Treatment too expensive||45|
|Dentists only treating privately||41|
|No dentists taking patients||28|
|Lack of time/inconvenient opening hours||27|
|Scared of dentists/treatment||22|
|Difficult to make the journey to the dentist||8|
|No local dentist||7|
82% of respondents find it easy to access a dentist with 9% finding access difficult. Most panellists find their dentists' surgeries to be clean and comfortable with only 4% finding these aspects poor and in need of improvement.
Over 96% of respondents said their dentist puts them at their ease during their examination and a similar number said their dentist explains their treatment to them in full.
If you would like to attend an NHS dentist please contact the PCT Dental Helpline on 01422 281576.
If you wish to know more about, or be involved with, other consultations in Calderdale, visit: Calderdale Engage: Community consultations .
Data protection and you
As we are bound by law under the Data Protection Act and by the Market Research Code of Conduct, we have to ensure that Talkback is carried out in an ethical manner which ensures confidentiality and protection of personal data.
The printable version of this newsletter is available to download: Spring 2013 Talkback Newsletter [PDF 2947KB] .
If you have any questions regarding the panel, please let us know by contacting:
- Username Yvette Fisher, Senior Customer Knowledge Officer
- Email firstname.lastname@example.org
- Telephone 07900687756