Review of COVID-19 information on the Calderdale Council website

Calderdale Council is currently reviewing the information about COVID-19 that is on the Council website.
We want to make sure the information that people need is easy to find and easy to understand.
By answering the following questions you will be helping us to understand how we can improve the COVID-19 pages of the website.

The information you provide will be kept entirely confidential and will not be traced back to you as an individual. If there are any questions you do not wish to answer please move on to the next question.

Have you used the Council website to look for information about COVID-19?

Yes

Which of the following have you looked for on the Council website since the start of the pandemic? (Tick all that apply)

Current restrictions (what you can and can’t do)

COVID-19 test information

Self-isolation guidance

Guidance for someone who is clinically vulnerable or shielding

How to get support

Information for businesses (e.g. how to safely re-open; grants)

Facts & figures about COVID-19 in Calderdale

Service updates (e.g. bins, schools)

Information about how the Council is responding to the pandemic

Other

If Other, please tell us :

Did you find what you were looking for?

Yes, I found everything I needed

I found some of what I needed

No, I couldn’t find what I needed

How easy was it to find the information you were looking for?

How easy was it to find the information you were looking ... Very easy

Very easy

How easy was it to find the information you were looking ... Quite easy

Quite easy

How easy was it to find the information you were looking ... Quite difficult

Quite difficult

How easy was it to find the information you were looking ... Very difficult

Very difficult

	What information were you looking for that you couldn’t find?

How easy was it to understand the COVID-19 information on the Council website?

How easy was it to understand the COVID-19 information on... Very easy

Very easy

How easy was it to understand the COVID-19 information on... Quite easy

Quite easy

How easy was it to understand the COVID-19 information on... Quite difficult

Quite difficult

How easy was it to understand the COVID-19 information on... Very difficult

Very difficult

How likely are you to recommend the Council website as a source of information if one of your friends or family in Calderdale wanted to find out information about COVID-19?

How likely are you to recommend the Council website as a ... Very likely

Very likely

How likely are you to recommend the Council website as a ... Somewhat likely

Somewhat likely

How likely are you to recommend the Council website as a ... Somewhat unlikely

Somewhat unlikely

How likely are you to recommend the Council website as a ... Very unlikely

Very unlikely

How likely are you to recommend the Council website as a ... Don't know

Don't know

Do you like information presented in the style of Frequently Asked Questions?

Yes

I don't mind

	What do you like or dislike about information presented in a list of FAQ’s?

Q10

We regularly link to GOV.UK when the government provide the same information that we want to share, which of the following is true:

I like to get national guidance from GOV.UK

I find information on GOV.UK difficult to understand

I don’t mind as long as the information is accurate and up to date

Q11

	How could we improve the COVID-19 pages of the Council website?

About you...

Q12

Are you...

Male

Other

Female

Prefer not to say

Q13

How old are you?

Under 16

25 - 34

45 - 54

65 - 74

16 - 24

35 - 44

55 - 64

75+

Q14

Your ethnicity....

White British

Black/Black British/African

White Irish

Black/Black British/Caribbean

White Gypsy or Irish traveller

Black other

Other White

White and Black African

Asian/Asian British/Indian

White and Black Caribbean

Asian/Asian British/Pakistani

White and Black Asian

Asian/Asian British/Bangladeshi

Other mixed background

Asian/Asian British/Chinese

Arab

Other Asian

Prefer not to say

Q15

What is the first part of your postcode?

HX1

HX3

HX5

HX7

HD2

HX2

HX4

HX6

OL14

HD6

Other, please say:

Q16

Do you have any long standing illness, disability or infirmity? (Long standing means anything that has troubled you over a long period of time or that is likely to affect you over a long period of time)

Yes

Prefer not to say

Q17

Do you have a condition(s) that affects how you access information on our website? Please tick all that apply.

Vision impairment

Mobility difficulty

Hearing impairment

Other, please say below

Learning difficulty

No relevant condition(s)

Other :

Thank you for completing our survey and giving your feedback. Please click on the submit button below to return your responses.