Text only
Review of COVID-19 information on the Calderdale Council website
Calderdale Council is currently reviewing the information about COVID-19 that is on the Council website.
We want to make sure the information that people need is easy to find and easy to understand.
By answering the following questions you will be helping us to understand how we can improve the COVID-19 pages of the website.
The information you provide will be kept entirely confidential and will not be traced back to you as an individual. If there are any questions you do not wish to answer please move on to the next question.
Q1
Have you used the Council website to look for information about COVID-19?
Yes
No
Q2
Which of the following have you looked for on the Council website since the start of the pandemic? (Tick all that apply)
Current restrictions (what you can and can’t do)
COVID-19 test information
Self-isolation guidance
Guidance for someone who is clinically vulnerable or shielding
How to get support
Information for businesses (e.g. how to safely re-open; grants)
Facts & figures about COVID-19 in Calderdale
Service updates (e.g. bins, schools)
Information about how the Council is responding to the pandemic
Other
If Other, please tell us :
Q3
Did you find what you were looking for?
Yes, I found everything I needed
I found some of what I needed
No, I couldn’t find what I needed
Q4
How easy was it to find the information you were looking for?
Very easy
Quite easy
Quite difficult
Very difficult
How easy was it to find the information you were looking ... Very easy
How easy was it to find the information you were looking ... Quite easy
How easy was it to find the information you were looking ... Quite difficult
How easy was it to find the information you were looking ... Very difficult
Q5
What information were you looking for that you couldn’t find?
Q6
How easy was it to understand the COVID-19 information on the Council website?
Very easy
Quite easy
Quite difficult
Very difficult
How easy was it to understand the COVID-19 information on... Very easy
How easy was it to understand the COVID-19 information on... Quite easy
How easy was it to understand the COVID-19 information on... Quite difficult
How easy was it to understand the COVID-19 information on... Very difficult
Q7
How likely are you to recommend the Council website as a source of information if one of your friends or family in Calderdale wanted to find out information about COVID-19?
Very likely
Somewhat likely
Somewhat unlikely
Very unlikely
Don't know
How likely are you to recommend the Council website as a ... Very likely
How likely are you to recommend the Council website as a ... Somewhat likely
How likely are you to recommend the Council website as a ... Somewhat unlikely
How likely are you to recommend the Council website as a ... Very unlikely
How likely are you to recommend the Council website as a ... Don't know
Q8
Do you like information presented in the style of Frequently Asked Questions?
Yes
No
I don't mind
Q9
What do you like or dislike about information presented in a list of FAQ’s?
Q10
We regularly link to GOV.UK when the government provide the same information that we want to share, which of the following is true:
I like to get national guidance from GOV.UK
I find information on GOV.UK difficult to understand
I don’t mind as long as the information is accurate and up to date
Q11
How could we improve the COVID-19 pages of the Council website?
About you...
Q12
Are you...
Male
Other
Female
Prefer not to say
Q13
How old are you?
Under 16
25 - 34
45 - 54
65 - 74
16 - 24
35 - 44
55 - 64
75+
Q14
Your ethnicity....
White British
Black/Black British/African
White Irish
Black/Black British/Caribbean
White Gypsy or Irish traveller
Black other
Other White
White and Black African
Asian/Asian British/Indian
White and Black Caribbean
Asian/Asian British/Pakistani
White and Black Asian
Asian/Asian British/Bangladeshi
Other mixed background
Asian/Asian British/Chinese
Arab
Other Asian
Prefer not to say
Q15
What is the first part of your postcode?
HX1
HX3
HX5
HX7
HD2
HX2
HX4
HX6
OL14
HD6
Other, please say:
Q16
Do you have any long standing illness, disability or infirmity? (Long standing means anything that has troubled you over a long period of time or that is likely to affect you over a long period of time)
Yes
No
Prefer not to say
Q17
Do you have a condition(s) that affects how you access information on our website? Please tick all that apply.
Vision impairment
Mobility difficulty
Hearing impairment
Other, please say below
Learning difficulty
No relevant condition(s)
Other :
Thank you
for completing our survey and giving your feedback. Please click on the submit button below to return your responses.