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Patient Advice and Liaison Service (PALS)

Tel: 0800 013 0018

Web: See external link policy


This service provides somewhere for patients, relatives or carers to turn to when they need help, advice and support.

The PALS team at Calderdale Royal Hospital provides on-the-spot advice and support, helping you to sort out any concerns you might have about the care you recieve and guiding you through the different services available from the NHS.

The team acts independently when handing your concerns, liaising with staff, managers and where appropriate, relevant organisations, to negotiate immediate or prompt solutions. You can also get information on local and national voluntary services and self-help agencies.

Relevant for

  • Carers
  • Learning disabilities
  • Mental health
  • Older people
  • Physical disabilities

Opening hours

Monday to Friday 8.30am to 4.30pm

Cost band


Contact us

Gateway to Care

Tel: 01422 393000
Textphone: 01422 393398
Text messages only: 07776454642

Website help


Gateway to Care Halifax Customer First 19 Horton Street Halifax HX1 1QE


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