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Gateway to Care (Calderdale Council)

Halifax Customer First
19 Horton Street

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Tel: 01422 393000 (TEXTPHONE 01422 393398)
Fax: 01422 393838



Gateway to Care is your first point of contact for adult social care and for advice and help to get back your independence, mobility and confidence after an accident, illness, injury or deterioration in a condition.

The council provides a range of services to support older people, people with learning disabilities, physical disabilities and sensory impairments. You can also find out about services offered by voluntary organisations and private companies.

You can ask for an appointment to meet an advisor at a local Council office if this is more convenient. If you already have a social care worker, you can continue to contact them direct.

Gateway to Care is staffed by trained social care advisors, clinical advisors and duty social workers who work together to make sure that you receive coordinated care, help and advice.

Gateway to Care can arrange some services very quickly. These include frozen meals, key safes, care alarms, small pieces of equipment, etc.

If you wish to speak with a duty social worker out of hours please ring 01422 288000.
If you are a member of the public and require healthcare advice out of hours please ring the West Yorkshire Urgent Care team on 0345 605 9999.

Relevant for

  • Carers
  • Learning disabilities
  • Mental health
  • Older people
  • Physical disabilities
  • Safeguarding adults

Opening hours

Monday to Thursday 8.45am to 5.30pm
Friday 8.45am to 5.00pm

If you have an emergency out of these hours, you can contact the Emergency Duty Team on 01422 288000.

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Gateway to Care

Tel: 01422 393000
Textphone: 01422 393398
Text messages only: 07776454642

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Gateway to Care Halifax Customer First 19 Horton Street Halifax HX1 1QE


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