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Independent Age

Independent Age logo

6 Avonmore Road
W14 8RL

Tel: 0800 319 6789

Web: See external link policy


We are a charity which provides a free advice and information service for older people, their relatives and carers. We offer a national advice line and an email enquiry service. You can make an appointment to talk to an experienced advisor who can help you to get the best care and support in your own home, in hospital or in residential care.

We can advise on:
<> paying for care home fees and choosing a care home
<> top-up fees and if they should be paid
<> your rights and what help to expect from social services and the NHS
<> your housing options
<> coping with worsening health and help with things you struggle to do
<> support available for carers
<> managing your money and affairs if you become too ill to do this yourself
<> entitlement to benefits

Information guides
We produce up to date information guides about the most common issues affecting older people. You can download them free from or order by phone on 0845 262 1863

What to expect
When you phone us, if it's a quick enquiry we may immediately give you the information you ask for or tell you where to find it. If your situation is quite complex and you need more time to discuss the issue we can offer you a telephone appointment to speak to a trained, experienced advice worker. Telephone appointments can last up to half an hour.

We aim to help you explore your situation and look at practical ways you can improve it.

For further information visit the Independent Age website See external link policy

Relevant for

  • Carers
  • Older people

Opening hours

Phone lines are open: Monday to Friday
10am to 4pm

Cost band


Charity registration number


Contact us

Gateway to Care

Tel: 01422 393000
Textphone: 01422 393398
Text messages only: 07776454642

Website help

Tel: 01422 363561

1 Park Road, Halifax, HX1 2TU


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