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Complaints and Compliments Team (Calderdale Council)

19 Horton Street
Halifax
HX1 1QE

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Tel: 01422 288001

Email: customer.first@calderdale.gov.uk
Web: www.calderdale.gov.uk/siteinfo/contacts/corporatecomplaints/council/index.html

Description

You can make a complaint if: you feel the quality of the social care service you receive is poor; or if you do not agree with a decision that affects you or someone you provide care for, or if you have not received a service that you feel you should have.

You can make a complaint in writing, by email or in person. There is also a complaints form, which you can complete online, or print and return by post.

Relevant for

  • Carers
  • Learning disabilities
  • Mental health
  • Older people
  • Physical disabilities
  • Safeguarding adults

Opening hours

Monday to Friday, 9am to 5pm

Cost band

free

Service location

Contact us

Gateway to Care

Email: gatewaytocare@calderdale.gov.uk
Tel: 01422 393000
Textphone: 01422 393398
Text messages only: 07776454642

Website help

Email: ahsc@calderdale.gov.uk
Tel: 01422 363561

1 Park Road, Halifax, HX1 2TU

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