Our performance is monitored both nationally and locally in a variety of ways. This is to make sure we give high quality services that adults, who require services from us, need. Also, that services are given in a way that lets you stay in control of your life.
National performance reporting
At the national level we give annual returns for things like:
- direct payments;
- home care;
- residential and nursing care;
- and how quickly we deal with assessments.
Each year we make a Local Account that reports on the quality of adult social care for residents in Calderdale. It shows that we have a good level of self-awareness in the areas of good practice and where improvement is needed.
Note: The 'Local Account' only covers adult services.
Local performance reporting
We work with other councils in the Yorkshire and Humber Region. This is so we can learn from each other and develop best practice.
To help us make sure our performance stays on track, we develop a suite of service plans. These are updated annually and contain key areas for improvement. They are linked into the Council’s Planning Framework.