Faulty medical equipment

Do you have equipment that you have bought yourself or that has been given or supplied to you by a GP's surgery, hospital, pharmacy, optometrist or clinic? If this equipment goes wrong then the Medicines and Healthcare Products Regulatory Agency (MHRA) needs to know about it so that it can take any necessary action.

The Medicines and Healthcare Products Regulatory Agency is the government agency responsible for making sure that equipment is safe. The MHRA regulates all medical equipment and takes necessary action to protect the public promptly if there is a problem.

Here are some examples of common types of medical equipment: artificial limbs, blood pressure machines, catheters and catheter bags, commodes, cholesterol tests, contact lenses and solutions, dressings, hearing aids, insulin pens, patient hoists, prescribable footwear, syringes, thermometers, walking sticks and frames and wheelchairs.

Things that can go wrong

A piece of equipment may become unsafe for a number of reasons. The following examples show the sort of problems that can happen and how the MHRA has acted to protect the public's health.

If your equipment has a fault you should let the MHRA know as soon as you can. If possible, keep the faulty equipment until you have made contact with the MHRA.

The MHRA will investigate and take any necessary action. It may give advice to the health service, discuss changes with manufacturers, or in extreme cases, stop the equipment being sold.

Reporting a fault

To report a fault, contact MHRA: Medicines and Healthcare Products Regulatory Agency - MHRA|External link

Remember - don't delay, report it today. With your help we can make medical equipment safe.

Last Updated: 29/03/2016