As part of our great customer service the Victoria Theatre continually strives to improve accessibility. As part of the many services the Theatre offers there is a minicom line to the box office, disabled access to the stalls, a stair climber to the circle level, specially adapted toilets, wheelchair spaces in the auditorium and just recently we have introduced an infra-red system. This innovative system allows the hearing impaired to individually control the sound of the performance from wherever they are sitting.
Following recent improvements to the stalls seating area, we now offer easier access and better viewing locations for wheelchair users. So you can be assured of a comfortable and enjoyable experience, we have level access to the stalls from Commercial Street and provide two accessible toilets on the stalls level.
We are pleased to offer a new e-mail service that provides wheelchair users with advance notification of shows going on sale. Please ask our Box Office Team for more details.
Access can now be offered to the Green Room Bar, Q and other areas of the venue by means of a stair climber. Please ask our Box Office Team for more details.
The Victoria Theatre has an induction loop for hearing aid users in both the Stalls and Box Office.
Additionally the Victoria Theatre now offers an infra-red audio system allowing customers in the Stalls and The Circle and to adjust individually the volume of the performance.
Our Box Office Team staff will advise you on both systems. Our Minicom number is 01422 361584.
Guide dogs are welcome and we will be pleased to provide a bowl of water on request.
We are pleased to offer a complimentary ticket to people supporting wheelchair users or customers with a visual impairment. Please contact the Box Office for details
A SoS interpreted performance aims to improve access to the pantomime for hearing impaired people who use British Sign Language (BSL). The interpreter stands down stage left and interprets as much of the performance as they are able to the audience.
An Integrated Performance is for hearing impaired people who use British Sign Language (BSL) where 2 interpreters are used. Rather than standing on the side of the stage both interpreters are rehearsed into and take a full part in the performance by shadowing the main actors on stage.
A relaxed performance is tailored to ensure that individuals and families who may not usually attend the theatre and is designed to meet the specific needs of people who may, for example:
A Touch Tour takes place prior to the main performance and is aimed at improving access to the performance for people with a visual impairment. A touch tour involves a number of visually impaired customers meeting some of the production company and cast before they attend a performance. During the meeting customers will be offered an opportunity to touch and feel the costumes, wigs, props and other aspects of the production and to have these elements of the performance described to them. There is also a chance for customers to hear the voices of some of the key characters, listen to the story of the pantomime if they are not already familiar with it.
We would be delighted if when booking tickets, you would speak to our Box Office Team about any specific requirements you may have so we can ensure you have an excellent experience at the theatre.
These performances are new for 2014 and will be trialled in consultation with customers with the aim of improving the experience year on year. Let us know what you thought of your visit to the theatre via the box office.