Your personal records
Access to records - adults
We record information that helps us and you, including:
- your name, address and telephone number
- your date of birth and where you were born
- the names of members of your family and their relationship to you
- important events and changes in your life
- medical details which help in providing care for you
- notes of services requested for you, and why
- plans agreed for providing care for you
- notes of what you and your social worker discussed at your meetings
- notes of meetings when your needs are discussed with other social workers, nurses, doctors or other relevant people who provide care services for you
- notes of face-to-face or telephone conversations your social care worker has had about you.
If you have questions about your records
Ask at the office where your records are held, we are always pleased to discuss with you your needs and circumstances and the services we provide to help you.
Your rights to see your personal records
You have a legal right to see your records, but you must make your request in writing, and there may be some information that we cannot show you because, for example it may:
- cause you, or someone else serious harm
- stop the police investigating or detecting a crime
- lead to problems with the courts.
These are all unusual cases. Normally you can see what records we have about you. You do not have an automatic right to see anything recorded about other members of your family, or anyone else, even when these are part of your records.
Asking to see your records
An application form must be completed and this can be found on Requesting information.
Please complete the application form with the following information:
- your full name and any other names used in the past
- your address and any old address
- any particular type of record you wish to see, for example records whilst in care
- any particular period you are interested in, for example the time you may have been in residential care
- copy of identification, for example a utility bill, driving licence, passport etc.
This information you supply will allow us to trace your records as quickly as possible and ensure that the records you see are the ones of interest to you.
Seeing your records
A copy of your records will be sent to you by recorded delivery within forty days of receiving your completed application form. However, in certain cases you may be asked to visit one of our offices to discuss the content of your personal file with a social worker. You will be given a copy of your file at the meeting.
If you think your personal records are wrong
You will need to be specific about why you think the information is wrong and what you think we should do to correct it. Any requests for information to be corrected will be dealt with promptly and we will send a copy of the corrected information to you. You will be notified within twenty-one days of action taken.
There are three courses of action:
- ask Adults, Health and Social Care to correct the information
- approach the Information Commissioner (see below) if you think that Adults, Health and Social Care has not corrected the information
- apply to the courts for an order requiring Adults, Health and Social Care to rectify, block, erase or destroy the data.
If you are not allowed to see your records
You will be notified in writing that you cannot have access to your records and will normally be told the reason for the decision.
Mental Health Records
Within Mental Health Services records are held jointly between Calderdale Adults, Health and Social Care and South West Yorkshire Partnership Foundation Trust.
If you have a complaint
Ask for a complaint leaflet by contacting the Complaints and Compliments Unit on 01422 392279 or email email@example.com.
Calderdale Council complies with the Data Protection Act 1998 and gives you a contact for any enquiries under the Act.
The Act is administered in the UK by the:
- Information Commissioner's Office
Wilmslow SK9 5AF
- 0303 123 1113 (local rate) or 01625 545745 (national rate)
- 01625 524510
- Information Commissioner's Office|
We recognise the diverse needs of our residents and local communities and aim to ensure that our services are accessible to all and delivered in a way that is appropriate, fair and sensitive.