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Reporting performance

Introduction

Our performance is monitored both nationally and locally in a variety of ways to ensure we provide high quality services which meet the needs of adults who require services from us, in a way that enables them to remain in control of their lives.

National Performance Reporting

At the national level we provide annual returns relating to things such as direct payments, home care, residential and nursing care, and how quickly we deal with assessments.

At the end of May each year we complete our Self Assessment Survey, which we submit to the  Commission for Social Care Inspection| (CSCI). This is then analysed and the results reported back us in October. The results for all councils are published in November each year and they inform Councils’ Star Ratings.

Calderdale Council’s Adult Social Services are currently judged as 2-stars. This means we are delivering good outcomes for service users and have promising capacity for improvement.

Local Performance Reporting

We work with other councils in the Yorkshire and Humber Region so that we can learn from each other and develop best practice.

Within the Directorate to help us ensure that our performance remains on track, we have developed a three year Directorate Service Plan. This is updated annually, contains key areas for improvement and feeds into the Council’s Improvement Plan.

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