FAQs

Care

Select a question and you will be guided through the service.


Question Why are social services keeping records about me?

Question Do I need to contact Gateway to Care if I want to speak with my named social worker?

Question How is the Gateway to Care number different to 01422 288001?

Question How will Gateway to Care ensure that they deal with people's problems effectively over the telephone without missing important issues?

Question How will Gateway to Care use my details if I give them to you?

Question I don't want to speak to a different person every time I call Gateway to Care. How will I make sure I speak to the person that knows about my case?

Question If I contact Gateway to Care will I have to give you my details?

Question Is Gateway to Care a Social Care call centre?

Question Is there going to be a Gateway to Care website?

Question What are the opening hours for Gateway to Care and who do I contact outside these hours?

Question What is different about the Gateway to Care service?

Question Will the introduction of Gateway to Care mean services are being withdrawn from outlying areas?

Question Will the new Gateway to Care number get blocked with calls?

Question Won't the local knowledge of the area be lost if the Gateway to Care customers are all in the same place?

Question Can I see my personal records?

Question How do I get to see my Social Services records?

Question When can I see my Social Services records?

Question Can I ask questions about my Social Services records?

Question How much does it cost to see my personal records?

Question Can I see my children's Social Services records?

Question What if Social Services do not let me see my records?

Question What can I do if I think my records are wrong?

Care for older people

Question Where can I find out residential homes and services for the elderly?

Question Where can I get advice on pensions?

Child care

Question What is the legal age when I can leave my children home alone?

Child protection

Question Who should I contact if I suspect a child is being bullied?

Children at risk

Question Who should I contact if I suspect a child is being neglected or abused?

Home care

Question Where can I find out residential homes and services for the elderly?


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Last Updated: 18/11/2005