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Housing advice

Introduction

The Homelessness and Housing Advice Service based at the Housing Advice Centre offers free and confidential advice to anyone who has housing problems, or who is homeless or threatened with homelessness.

There is an experienced team of officers who can advise on a range of housing issues including:

• rent and mortgage arrears
• benefits
• rights of landlords and tenants
• local housing options
• possession proceedings
• relationship breakdown
• domestic violence
• applications for social housing (Pennine Housing 2000 and other housing associations).

Specialist workers are available to provide help and advice to young people and people having problems with tenancies.

Homelessness Strategy 2003

This reviews the extent of homelessness in the Borough and the action the Council feels that it, and its partners, should take to address the problems of homeless people.

Homelessness Strategy 2003 [PDF file 443KB]|

Who can use the service

Anyone living in the Calderdale area who is over the age of 16 can approach the Housing Advice Centre with any housing related problem.

If you do not live in the Calderdale area, but are homeless and have a local connection with Calderdale (for instance family living here) or are fleeing domestic violence, then we may also be able to help you.

How to access the help you need

Call in at the Housing Advice Centre. If possible, please telephone first to make an appointment.

If you have a problem that needs urgent attention, we will see you normally within the same day. Alternatively, we will arrange an appointment for you at a time to suit you.

If you are homeless or threatened with homelessness, we will see you on the same day you contact us. Depending on your circumstances, we will refer you to the Temporary Accommodation and Support Service Team or to a hostel.

Temporary accommodation and support

The Temporary Accommodation and Support Services Team provides accommodation for those who are and who, it is believed, may be eligible for assistance with temporary accommodation under homelessness legislation. Before accommodation can be provided a homeless person must be interviewed by an adviser at the Housing Advice Centre. For more information, contact the Homelessness and Housing Advice Service.

Helping us improve our services

The Homelessness and Housing Advice Service aims to improve the quality and range of support provided. We carry out regular service reviews to make sure the services we provide meet the needs of service users, are good quality and offer good value for money. As part of this, we encourage service users to tell us what they think of the services they receive and how they could be improved.

Contact the Homelessness and Housing Advice Service

For more information, or to request a leaflet:

• Contact
• Homelessness and Housing Advice Service
• Address
• Housing Advice Centre
  10/12, Crossley Street
  Halifax HX1 1UG
• E-mail
• housingaid@calderdale.gov.uk
• Telephone
• 01422 392460.

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