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Benefits advice

Home Visiting Service

We make home visits to people who live in Calderdale and receive Housing or Council Tax Benefit. The majority of our visits are a simple check to review your claim and confirm that you are entitled to the benefit that you are getting.  We also make visits to help people who are unable to come into our offices or for those who have difficulties with our forms.

Review visits

If you have a review visit a Visiting Officer will call at your house and check with you all current information used to assess your benefit. These visits can occur anytime during your claim. You may receive a letter stating the date of your visit and if the visit is to take place in the morning (between 9am and 1pm) or in the afternoon (between 12.30pm and 5pm).  It is important that you let us know if you will not be available. On occasions we may call without notifying you by letter prior to the visit, if we do call round un-notified and you are not in we will leave a letter for you to contact us to arrange a convenient appointment.

Requesting a home visit to help you with your claim

The team also provides a visiting service to help you. A Visiting Officer can call at your home if you have difficulty attending the local office due to health problems, work commitments or difficulty in completing forms we use. At this visit we can provide information about other benefits and schemes available to help you.

Please telephone us on 01422 393514 to ask for a visit or e-mail at benefits.unit@calderdale.gov.uk.

To help us help you please make sure you have the following up to date documents for you and your partner available for the Visiting Officer:

• Identification and National Insurance Number.
• All earned income / all benefit income.
• Last two months statements for all bank, building society and post office accounts.
• Savings / Shares / ISA / PEP / National Savings Certificates / Bonds.
• Tenancy agreement or letter from your landlord confirming tenancy details.
• Proof of income for any other adults in the household.

Please note: all our Visiting Officers carry an official identification badge with a photograph on and a contact number for you to ring to check the officer is a genuine caller to your house.

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