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Benefits advice

Contact the Benefits Assessment Unit

Personal callers may submit claims, supporting documents and obtain benefits advice at the following places:

• Address
• Benefits Assessment Unit
  Princess Buildings
  Northgate
  Halifax

• Address
• Calderdale Customer First
  Todmorden Community College
  Burnley Road
  Todmorden OL14 7BX

• Address
• Calderdale cash offices
  Pennine Housing 2000 offices (Pennine tenants only)

You can also request the following services by prior arrangement:

• A private interview.
• Appointments.
• Limited out of hours appointments on Monday – Friday.
• Home visits.

If you would like to take advantage of this service please contact the Benefits Assessment Unit on 0845 245 8000 for further information and to make the necessary arrangements.

• Telephone
• 0845 245 8000
• E-mail
• benefits.unit@calderdale.gov.uk
• Fax
• 01422 393658
• Address
• Benefits Assessment Unit
  PO Box 660
  Halifax HX1 1ZT

Response times

• E-mail enquiries - within a maximum of five working days.
• Contact via fax - within two working days.
• Written communication - within a maximum of ten working days, giving a named personal contact and a detailed response.
• Telephone appointments can also be arranged at your convenience.

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