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You are here: Home: Education and learning: Schools: Services for schools: Traded services

Traded services

Pest control

  1. What is the purpose of this document?
    1. The purpose of this document is to:
      1. describe the Pest Control Services that Calderdale Metropolitan Borough Council offers to schools;
      2. provide information about the service providers and how the key personnel can be contacted;
      3. explain, in outline, the main terms of service;
      4. give details of the service to be provided;
      5. identify the ways by which the service will be provided;
      6. identify levels of service provision;
      7. describe service provider obligations and commitments;
      8. establish customer commitments;
      9. describe quality assurance systems and procedures for redress if things go wrong;
      10. describe the basis on which the service price is calculated and the method of payment.
    2. The purpose of this specification is to regulate dealings between the parties by setting out respective obligations relating to performance and payment for services received.
    3. Pest Control service level agreements are designed to meet each schools' individual requirements. Indicative costs, based on the Council's commercial charges are given in section twelve of this document.
  2. Who are the service providers?
    1. The service provider is Calderdale Metropolitan Borough Council, Waste Services.
    2. This service is available to all schools within the Metropolitan Borough of Calderdale under the terms and conditions detailed in the Service Level Agreement to be agreed between the customer and Waste Services.
    3. If you have any questions about this service or would like further information, please contact:
      • Name
      • Jonathan Lord, Contracts Manager
      • Address
      • Environmental Health Services
        Northgate House
        Halifax HX1 1UN
      • E-mail
      • jonathan.lord@calderdale.gov.uk
      • Telephone
      • 01422 392332
      • Fax
      • 01422 392347
  3. Service Standards
    1. All core and traded services have agreed to the following principles to ensure that the customer receives a consistently high level of service.
      1. set standards;
      2. be open and provide full information;
      3. consult and involve;
      4. encourage access and the promotion of choice;
      5. treat all fairly;
      6. put things right when they go wrong;
      7. use resources effectively;
      8. innovate and improve;
      9. work with other providers;
      10. provide user satisfaction.
    2. The following paragraphs explain our service standards and what we are doing to improve them.
      1. Quality awards
        Waste Services is part of Environmental Health Services which achieved the Investors in People (IIP) award in 2003.
      2. Education expertise
        Our staff, supervisors and managers have many years experience of providing Pest Control Services in all types of educational and other premises. We currently have agreements in place with approximately 25 percent of Calderdale schools.
      3. Qualified staff
        All operational Pest Control staff hold the Royal Society for the Promotion of Health Certificate in Pest Control. The Chartered Institute of Environmental Health Basic Food Hygiene Certificate and are all members of the National Pest Technicians Association.
      4. Secure identification, CRB checks
        All Pest Control staff have an identification card and are required to carry and produce it as required when entering any Council building, in addition to wearing personal protective clothing. CRB checks will be carried out for any replacement Pest Control officers employed by Waste Services.
      5. Responsiveness
        Pest Control officers will respond as soon as practicable within the following maximum guidelines (excluding weekends and public holidays):
        • Telephone: 48 hours (normally next day)
        • E-mail: one working day
        • Fax: two working days
        • Letter: ten working days
        • Formal written complaint: fifteen working days
      6. Courtesy
        Waste Services are based in Northgate House in Halifax. Should you or a representative wish to visit us in person, you should contact us by telephone in advance, to ensure that the person you wish to see will be available. We are available on the telephone between 8.45 am and 5.30 pm Monday to Thursday and between 8.45 am and 5.00 pm on Fridays, on the numbers in Section 11. Our staff will be happy to give their names when you telephone, should you ask.
      7. Properly equipped
        Waste Services' Pest Control staff are fully equipped with all tools, vehicles, traps, pesticides, rodenticides, guns, torches, manhole lifters, access equipment, spraying equipment, personal protective equipment and so on, necessary to provide a professional pest control service. All electrical equipment is tested by an independent electrical contractor, and is maintained so as to comply with the Electricity at Work Regulations 1989.
        The pesticides (rodenticides, insecticides and other substances used) have all been selected taking safety into account. COSHH and Biocidal Products Directives (BPD) assessment procedures are in place for all pesticides used by Pest Control staff and these are reviewed annually. Each Pest Control officer carries a full set of COSHH information sheets in his vehicle. All Pest Control work is programmed and recorded by a computer based software system.
      8. Meets all statutory requirements
        Waste Services, as part of one of the Council's directorates, complies to the best of its ability with all known UK legal requirements and conforms with the provisions of all general and local acts of parliament, regulations, bye laws and guidance relating to the services provided.
      9. Fully insured
        Waste Services have public and employee liability insurance.
  4. Performance
    1. The following section shows our level of performance, how we have improved over time and how we compare with our metropolitan neighbours.
    2. We are members of the National Pest Technicians Association (NPTA).
    3. We are members of the Yorkshire and Humberside Pest Management Committee.
    4. We have provided a Pest Control service to schools since the inception of Calderdale Council in 1974.
    5. The Pest Benchmark (Service Statistics) prepared by the Yorkshire and Humberside Pest Management Committee annually show our level of performance and how we compare with a cross section of authorities from the Yorkshire and Humberside region (see the appendix).
  5. How long will a contract for this service last?
    1. This agreement commenced on 1 April 2002 and will remain in force unless varied by agreement between the parties, or until it is terminated.
  6. How can the contract for this service be changed?
    1. The agreement may be terminated at any time by either party following three months written notice.
  7. What services will be provided?
    1. Waste Services will provide the pest control contract or treatment chosen by the customer from the options in the Service Level Agreement (to be made available separately).
  8. How will the service be provided?
    1. Pest Control is undertaken by a team of Council Pest Control Officers. They have a diversity of knowledge and experience in this work.
    2. Details of the management structure, strategic personnel and staffing arrangements are given in the Service Level Agreement (to be made available separately).
  9. What do the suppliers expect of me as a customer?
    1. That any person ordering a Pest Control treatment on behalf of the customer is authorised to request and arrange payment for the treatment.
    2. That any person ordering a treatment on behalf of the customer, gives an order number and follows this up by sending a written order to Waste Services.
    3. That invoices raised in respect of treatments are paid on demand.
    4. That access will be provided.
  10. How can I be sure of a high quality service?
    1. Waste Services are committed to the provision of a high quality and efficient pest control service.
    2. The standard is achieved by the utilisation of an efficient, well-trained, properly qualified and motivated workforce.
    3. The use of pesticides and approved methods of working are in line with COSHH Regulations and Biocidal Products Directives (BPD).
    4. The Pest Control Officers work to documented procedures regarding individual treatments.
    5. The Service achieved the Investors in People award in 2003.
    6. A Pest Control Service Book will be supplied and kept at the school. It will contain planned visit dates, telephone contact names and numbers including emergency number, a safety information sheet detailing all pesticides on site, the type, the manufacturer, the active ingredients and the HSE reference number, a written description of the locations of all pest control equipment (bait stations and so on) on site, a record sheet on which the visiting Pest Control officer will record information at every visit and a copy of the Service Level Agreement.
  11. Who do I contact if things go wrong?
    1. All complaints are logged on to a computer and arrangements made to resolve them as soon as possible.
    2. Any concerns or complaints should be made, in the first instance, to: or
    3. If complaints are not resolved to the customer's satisfaction, then they should put their complaint in writing to Jonathan Lord, Contracts Manager, who will investigate and reply in writing as soon as possible.
      • Name
      • Jonathan Lord, Contracts Manager
      • Address
      • Environmental Health Services
        Northgate House
        Halifax HX1 1UN
      • E-mail
      • jonathan.lord@calderdale.gov.uk
      • Telephone
      • 01422 392332
      • Fax
      • 01422 392347
    4. Should the customer still not be satisfied, then they may appeal in writing to:
      • Name
      • Peter Ramsdale, Head of Environmental Health
      • Address
      • Environmental Health Services
        Northgate House
        Halifax HX1 1UN
      • E-mail
      • peter.ramsdale@calderdale.gov.uk
      • Telephone
      • 01422 392301
      • Fax
      • 01422 392399
    5. If the issue cannot be resolved, you may wish to invoke the Council's Complaints procedure .
  12. What is the basis of the service price and what will the service cost?
    1. The charges for the various service options are given in the Service Level Agreement (to be made available separately).
    2. Indicative costs, based on the Council's commercial charges to 31 March 2008 are (exclusive of VAT):
      • Typical primary school: £400
      • Typical secondary school: £500
  13. How will I be charged?
    1. Charges for Pest Control Contracts will be by annual invoice. These charges will be reviewed annually.

Appendix

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Page Published: 28/06/2006 : Last Updated: 14/01/2010