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Traded services

Behaviour and attendance

1. What is the purpose of this document?
   1. The purpose of this document is to:
      1. describe the traded support services that the Behaviour and Attendance Service offers to schools;
      2. provide information about the service providers and how the key personnel can be contacted;
      3. explain, in outline, the main terms of the service;
      4. give details of the services to be provided;
      5. identify the ways in which the service will be provided;
      6. identify levels of service provision;
      7. describe service provider obligations and commitments;
      8. establish customer commitments;
      9. describe quality assurance systems and procedures for redress if things go wrong;
      10. describe the basis on which the service price is calculated and the method of payment.
   2. The purpose of this specification is to ensure that both service provider and user are clear about the services to be offered and the ways the service will be delivered. This will help regulate the dealings between the user and the provider by setting out respective obligations relating to performance and payment for the services.
2. Who are the service providers?
   1. The service provider is Calderdale MBC, Children and Young People's Services, Behaviour and Attendance Service (BAS).
   2. This service is available to all schools and children within the Metropolitan Borough of Calderdale area and to schools whose pupils reside within the MBC area.
   3. If you have any questions about this service or would like further information please contact:
      • Name
      • Louise Preston, Head of Behaviour and Attendance Service
      • Address
      • Old Officers' Mess
        Wellesley Barracks
        Gibbet Street
        Halifax, HX2 0BA
      • E-mail
      • louise.preston@calderdale.gov.uk
      • Telephone
      • 01422 266111
      • Name
      • Roger Pearce, Coordinator of Mainstream Programmes
      • Address
      • Behaviour and Attendance Service
        Old Officers' Mess
        Wellesley Barracks
        Gibbet Street
        Halifax, HX2 0BA
      • E-mail
      • roger.pearce@calderdale.gov.uk
      • Telephone
      • 01422 266111
      • Name
      • Simon Lee, Head of the Pupil Referral Unit (PRU)
      • Address
      • The Whitley Phoenix Centre
        Moor Bottom Road
        Halifax, HX2 9SR
      • E-mail
      • simon.lee@calderdale.gov.uk
      • Telephone
      • 01422 244181
3. Service Standards
   1. All core and traded services have agreed to the following principles to ensure that the customer receives a consistently high level of service. This service will:
      1. set standards;
      2. be open and provide full information;
      3. consult and involve;
      4. encourage access and the promotion of choice;
      5. treat all fairly;
      6. put things right when they go wrong;
      7. use resources effectively;
      8. innovate and improve;
      9. work with other providers;
      10. provide user satisfaction.
   2. The following paragraphs explain our service standards and what we are doing to improve them.
      1. Quality awards
         Calderdale MBC has achieved Corporate Investor in People (IIP) status and, as part of the Children and Young People's Services Directorate, the BAS is committed to the principles of IIP.
      2. Education expertise
         The BAS consists of a range of education professionals including teachers, social inclusion support workers, youth workers, an educational welfare officer, a Child and Adolescent Mental Health Education Liaison Consultant and an exclusion officer. The service also receives high quality clerical support from a team of skilled administrators, and information and data analysis is provided through an information manager.
      3. Qualified staff
         Members of the Behaviour and Attendance Service form part of a highly motivated and skilled team and are subject to a performance management process which involves planning and monitoring of their work, regular meetings, attending training sessions (minimum of five whole service training days per year) and an annual PAS / Performance Management review. Staff are encouraged to undertake extended or additional study/training in relevant areas of expertise.
      4. Secure identification, CRB checks
         An identity card system is in place and is operational at all times when members of the BAS are on school grounds, in other centres and undertaking home visits. All members of staff who work directly with children and young people have undergone enhanced CRB disclosure screening. The BAS has operational links with other support services including Care Services, Child and Adolescent Mental Health Service, Youth Offending Team, Young People's Service, Inclusion Services and the Parent Partnership Service.
      5. Responsiveness
         The BAS values a speedy and consistent response to communications. As an agreed service standard the BAS will respond as follows (maximum times):
         • telephone: 48 hours
         • e-mail: five working days
         • fax: ten working days
         • letter: ten working days
      6. Courtesy
         The BAS aims to be courteous and helpful at all times. When you write to us, telephone us, or visit our office the person you are in contact with will tell you their name and, where appropriate, telephone number.
      7. Properly equipped
         All BAS staff are properly resourced and equipped to carry out their duties. All service staff have access to ICT and communications equipment to facilitate their work.
      8. Meets all statutory requirements
         The BAS aims to meet all statutory requirements in carrying out their work.
      9. Fully insured
         The service has public liability insurance.
4. Performance
   1. The following section shows our level of performance, how we have improved over time and how we compare with our metropolitan neighbours.
   2. Performance relating to traded services is evaluated through formal and informal feedback received from service users.
5. How long will a contract for this service last?
   1. Traded services will be reviewed on, at minimum, a termly basis.
6. How can the contract for this service be changed?
   1. This service is provided to schools, children and young people and their families under current legislation, within the scope of the Children and Young People's Plan 2008-11 and the Behaviour and Attendance Service Plan 2008-09. Changes to core services will be negotiated within this context.
   2. Changes to traded services can be made through consultation between service provider and individual clients (schools, students, parents and agencies) within the framework of best practice and Calderdale Council's Corporate Priorities.
7. What services will be provided?
   1. The service aims to ensure equality of access to educational opportunities for pupils with emotional, social or behavioural needs. These include children and young people who are:
      1. excluded for a fixed term of over fifteen days;
      2. unable to respond successfully in mainstream education because of special educational needs of an emotional, social or behavioural nature.
   2. The BAS can provide access to PRU provisions at KS3 and KS4 provisions for a limited number of pupils who are on the roll of a mainstream secondary school. The intention is, whenever possible, to enable these pupils to return to mainstream education.
8. How will the service be provided?
   1. The BAS is strategically placed to promote the Council's Ambition and Priorities 2006-16, and will deliver a service specifically in relation to:
      1. promoting the attainment and achievement of children and young people referred to the service;
      2. ensure the early identification of BESD in pupils and provide appropriate intervention;
      3. provide effective support, advice and guidance to parents/carers of pupils with BESD;
      4. develop partnerships with all appropriate agencies to secure the most suitable support for pupils with BESD;
      5. develop support to ensure improved attendance at school and increased access to educational provision;
      6. continue to develop effective approaches to benchmarking and comparing performance to promote continuous improvement;
      7. ensure that resources are allocated and used efficiently and effectively to meet the Council's priorities.
   2. Access to traded services is through standardised referral forms for Mainstream Programmes or the PRU. Referral forms are available directly from the BAS. Requests for training are handled by the Coordinator of BAS Mainstream Programmes.
      • Name
      • Roger Pearce, Coordinator of BAS Mainstream Programmes
      • Address
      • Behaviour and Attendance Service
        Old Officers' Mess
        Wellesley Barracks
        Gibbet Street
        Halifax HX2 9SR
      • E-mail
      • roger.pearce@calderdale.gov.uk
      • Telephone
      • 01422 266111
   3. Referrals that require a complex multi-disciplinary response will be discussed at Senior Leadership Team meetings.
9. What do the suppliers expect of me as a customer?
   1. Access to traded services is through standardised referral forms available directly from the service.
   2. In response to referrals of individual students, the referee will remain key to the programme planning, target setting and review process for students, which is established within the framework of the individual's PSP, IEP or PEP. Training requests and the timing, content and delivery of training will be negotiated with the Coordinator of BAS Mainstream Programmes.
10. How can I be sure of a high quality service?
    1. The BAS is a multidisciplinary service working in partnership with parents, families, schools and other sections of the Children and Young People's Services Directorate and support agencies to promote positive behaviour, effective learning and inclusive education.
    2. The BAS has operational links with other support services including Care Services, Child and Adolescent Mental Health Service, Youth Offending Team, Young People's Service, Inclusion Services and the Parent Partnership Service.
    3. Formal and informal feedback is welcomed from service users.
11. Who do I contact if things go wrong?
    1. Any concerns or complaints about the level or quality of service should be addressed directly with the worker concerned. However, if the issue is not resolved to your satisfaction, you should contact one of the following:
       • Name
       • Louise Preston, Head of Behaviour and Attendance Service
       • Address
       • Old officers' Mess
         Wellesley Barracks
         Gibbet Street
         Halifax HX2 0BA
       • E-mail
       • louise.preston@calderdale.gov.uk
       • Telephone
       • 01422 266111
       • Name
       • Roger Pearce, Coordinator of BAS Mainstream Programmes
       • Address
       • Behaviour and Attendance Service
         Old Officers' Mess
         Wellesley Barracks
         Gibbet Street
         Halifax HX2 0BA
       • E-mail
       • roger.pearce@calderdale.gov.uk
       • Telephone
       • 01422 266111
       • Name
       • Simon Lee, Head of Pupil Referral Unit (PRU)
       • Address
       • The Whitley Phoenix Centre
         Moor Bottom Road
         Halifax HX2 9SR
       • E-mail
       • simon.lee@calderdale.gov.uk
       • Telephone
       • 01422 244181
    2. If the issue cannot be resolved, you may wish to contact:
       • Name
       • Peter Flower, Principal Officer
       • Address
       • Pupil and Student Services,
         Northgate House,
         Halifax, HX1 1UN
       • E-mail
       • peter.flower@calderdale.gov.uk
       • Telephone
       • 01422 392542
       • Fax
       • 01422 392696
    3. If the issue remains unresolved, you may wish to invoke the Council's Complaints procedure .
       
12. What is the basis of the service price and what will the service cost?
    1. Places in the Key Stage Three and Four Pupil Referral Unit (PRU) are currently charged at a rate of £323 per pupil per week.  (This will be subject to review in light of the PRU's role within Calderdale Behaviour Partnership.)
    2. One-to-one provision with a teacher is charged at £40 per hour.
    3. Social Inclusion Support Worker input over and above the agreed core service response will be charged at £18.64 per hour.
    4. INSET will be charged at £75 per course tutor per hour including planning time.
    5. The TEAM TEACH basic six-hour course (Positive Handling) will be delivered at a charge of £450 for up to twelve participants (two trainers) and £900 for up to 24 participants (three trainers).
13. How will I be charged?
    1. Costs for traded services will be negotiated per student or service and billed on a termly basis, in advance.

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