Local offices
Halifax
Council Headquarters - Northgate House
As well as acting as the headquarters office for many Calderdale Council departments, Northgate House also provides a base for several local offices serving the Halifax area.
Opening times
| Day | Time |
|---|---|
| Monday to Friday | 9am - 5pm |
| Saturday and Sunday | Closed |
Contact the Council
- Email:
- customer.first@calderdale.gov.uk
- Telephone:
- 0845 245 6000 (General Enquiries)
- Textphone:
- 01422 392736 (for hard of hearing customers only)
- Address:
- Council Offices
Northgate House
Northgate
Halifax HX1 1UN.
Adult learning
Adult learning is provided through Calderdale Council and delivered by the Calderdale Adult Learning ( CAL) Service. The Service provides courses for adults in Arts and Crafts, Information and Communication Technology (ICT), Modern Foreign Languages, Health and Safety, Personal Care, Preparation for Life and Work including Literacy, Numeracy, English for Speakers of Other Languages (ESOL) and provision for adults with learning difficulties and disabilities. CAL also offers Family Learning through partnership arrangements with local schools and children's centres.
Opening times
| Day | Time |
|---|---|
| Monday to Thursday | 9am - 4pm |
| Friday | 9am - 1pm |
| Saturday and Sunday | Closed |
Contact Adult Learning
- Web:
- Calderdale Adult Learning
- Email:
- cyps.cal@calderdale.gov.uk
- Telephone:
- 01422 392820
- Address:
- Adult Learning
Horton House
Horton Street
Halifax HX1 1PU.
Adults' health and social care
For information about social care services, or to request an assessment of need, blue parking badges, disability equipment or personal support then contact Gateway to Care.
Opening times
| Day | Time |
|---|---|
| Monday to Friday | 9am - 5pm |
| Saturday and Sunday | Closed |
To contact Social Services in an emergency outside these hours, contact the Emergency Social Services Duty Team on 0845 1111 137.
- Tel:
- 0845 1111 103
- Email:
- gatewaytocare@calderdale.gov.uk
- Textphone:
- 01422 393398
- Fax:
- 01422 393838
- Text messages:
- 0777 6454 642
- Address:
- 1 Park Road
Halifax HX1 2TU.
Doorways
Doorways is a one stop shop for housing related issues, including homelessness, tenants rights, energy efficiency, small repairs and minor adaptations as well as offering advice regarding tenancy related support, benefits and eventually health and employment. The centre will host the healthy Halifax information shop and will also contain a direct computer and phone link to the Job Centre Plus for public use. Pennine Housing 2000 will also be co-located in the new centre.
Opening times
| Day | Time |
|---|---|
| Monday to Friday | 9am - 5pm |
| Saturday and Sunday | Closed |
Contact Doorways
- Email:
- doorways@calderdale.gov.uk
- Telephone:
- 01422 392463
- Fax:
- 01422 392461
- Address:
- Doorways
18-20 The Square
Halifax HX1 1RJ.
Education Welfare Office
The Education Welfare Service provides a channel of communication between home and school and between parents and Local Education Authority in order to ensure that children gain access to, and benefit from educational provision.
The service has particular responsibilities in respect of pupils who experience deprivation or discrimination, together with those who are disaffected or have special educational needs.
Officers working from the Halifax office provide Education Welfare service to pupils who attend schools in the Halifax area.
Please note: Prior appointment is advisable if contact is required with an individual officer.
Opening times
| Day | Time |
|---|---|
| Monday to Friday | 8.45am - 5pm |
| Saturday and Sunday | Closed |
Contact Education Welfare
- Web:
- Education Welfare
- Email:
- elaine.manship@calderdale.gov.uk
- Telephone:
- 01422 266125
- Address:
- Education Welfare
1st Floor
Old Officers' Mess
Wellesley Park
Gibbet Street
Halifax HX2 0BA.
Finance - Customer Service Centre
Advice on Council Tax and Local Authority organised benefits including Council Tax Benefit, Housing Benefit, Local Housing Allowance and Free School Meals.
Opening times
| Day | Time |
|---|---|
| Monday to Wednesday | 9am - 5pm |
| Thursday | 10am - 5pm |
| Friday | 9am - 5pm |
| Saturday and Sunday | Closed |
Contact Benefits Assessment
- Web:
- Benefits
- Email:
- benefits.unit@calderdale.gov.uk
- Telephone:
- 01422 393658
- Fax:
- 0845 245 8000
- Address:
- Benefits Assessment Unit
Princess Buildings
Princess Street
Halifax HX1 1TP.
Finance - Cash Office
Services available include:
- Payment of Calderdale Council bills including Council Tax
- Payment in respect of Pennine Housing rents
- Payment of Yorkshire Water bills
- Organising and payment of pest control and fridge & freezer collections.
Opening times
| Day | Time |
|---|---|
| Monday to Thursday | 9am - 4.30pm |
| Friday | 9am - 4pm |
| Saturday and Sunday | Closed |
Contact the Cash Office
- Address:
- Cash Office
Princess Buildings
Princess Street
Halifax HX1 1TP.
Markets Office
The Council's Markets Group Office deals with all enquiries about indoor and outdoor markets in Calderdale.
Opening times
| Day | Time |
|---|---|
| Monday to Friday | 8.30am - 5pm |
| Saturday and Sunday | Closed |
Contact Markets
- Telephone:
- 01422 399034
- Address:
- 19 Albion Street
Halifax HX1 1DU.
Pennine Housing
Pennine Housing own and manage former Council house properties. There are two offices covering the Halifax area, which provide help and advice for:
- House Allocation
- Housing Estate Management
- Repairs to Pennine Housing homes
- Payments of Pennine Housing rents.
Opening times
| Day | Time |
|---|---|
| Monday to Friday | 8.45am - 5pm |
| Saturday (Bull Green office only) | 9am - 1pm |
| Sunday | Closed |
Contact Pennine Housing
- Web:
- Pennine Housing 2000|

- Email:
- info@ph2k.org.uk
- Telephone:
- 01422 284500
- Address:
- Pennine Housing
Bull Green House
Bull Green
Halifax HX1 2EB - Address:
- Pennine Housing
87 Turner Avenue South
Illingworth
Halifax HX2 8EF.
Register Office
The Registration service is responsible for:
- registering all the births and deaths which take place in Calderdale,
- completing the legal preliminaries for all Calderdale residents who plan to marry or form a civil partnership,
- conducting all the civil marriages and partnership formations which take place in the district, and
- holding citizenship ceremonies for local residents who have acquired British nationality.
It also provides a certificate service for those requiring a current record of a birth, death, marriage or civil partnership which has taken place in Calderdale in addition to those who are tracing their family tree. Registration records began on 1 July 1837 and the Register Office archives hold all the registers completed in the constituent parts of Calderdale since that date.
Note: All registrations and notices are by appointment only.
Opening times
| Day | Time |
|---|---|
| Monday, Tuesday, Thursday and Friday | 9am - 4pm |
| Wednesday | 9am - 6.30pm |
| Saturday and Sunday | Closed |
- Web:
- Register Office
- Email:
- register.office@calderdale.gov.uk
- Telephone:
- 01422 288080
- Address:
- Register Office
Spring Hall Mansion
Halifax HX3 0AQ.
Town Hall, Crossley Street, Halifax, West Yorkshire, HX1 1UJ
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