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Council departments

Information about council services including Calderdale Customer First, the council's directorates and their service structures, income services, local offices, working in partnership and out-of-hours contact information.

Calderdale Customer First

Customer First answers your queries and gives you access to a wide range of council services either online, by telephone or in person. Visit the FAQs section to quickly find the answer to your query or apply for a service online. Alternatively, call our dedicated Customer First Contact Centre or visit a Service Centre.

Directorates and service areas

Information about Calderdale Council's five directorates and their service structures.

Income services

Income Services are responsible for securing payment of all invoices. These pages include information on paying an invoice, the facility to check your balance and the facility to make a payment online.

Local offices

Details of local offices throughout Calderdale and the services they offer.

Out of hours support

Calderdale Council's contact information for out-of-hours support.

Working in partnership

Information about Calderdale Council's partnerships with local organisations and local initiatives aimed at improving the environment, making Calderdale a safer place to live and promoting healthy living.