The Council

Giving compliments

Your feedback is really important to us, so if we have done a good job, or you think there are areas where we could do better, please let us know.

We review all feedback and use this to improve the services we offer, whether that's sharing good practice more widely or making sure we don't make the same mistakes again.

If you want to give us some feedback tell us online: Tell us how we are doing. Thank you.

Making a complaint

We are committed to treating all our customers with fairness and respect, and take all feedback seriously. We use your feedback to learn from your experiences, improve current services and inform how we will provide services in the future.

We will do all we can to make sure that our relationship with you is a positive one. In return we ask that you assist by:

You can complain about:

When we receive your complaint we will:

Anyone who has a complaint must give the Council the opportunity to address this first using the Council’s Complaints Procedure.

Unresolved complaints

If we are unable to resolve your complaint to your satisfaction you have the right to approach the Local Government Ombudsman.

You can contact the Local Government Ombudsman on 0300 061 0614 or via their website: Local Government Ombudsman - How to complain|External link. The Local Government Ombudsman can decide to carry out its own investigation into a complaint, however they also have the discretion to decide not to investigate a complaint further.

Annual complaints reports

Reports are presented annually for Members to consider any areas where the Council can improve performance, using learning from complaints received in the previous year;

The local government ombudsman also prepares an annual report on the number and types of complaints they have dealt with in the previous year. These reports can be found on their website Welcome to the Local Government Ombudsmen|External link

Contact

For general enquiries or if these pages do not tell you what you want to know about making complaints, or giving compliments and suggestions, please get in touch.

Chat online now with one of our dedicated customer care advisers and receive assistance with your query straight away.

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Last Updated: 24/08/2016