Making complaints
Local Government Ombudsman
If you have been through all three steps of the complaints process and are still not happy, you can ask the Local Government Ombudsman to look at your complaint.
The Local Government Ombudsman is independent of the Council. If the Ombudsman investigates your complaint about the Council they will:
- not take sides
- not charge you for their service
- give a copy of your complaint to the Council, but keep your information private from anyone else.
The Ombudsman will investigate to find out whether the Council has done things wrong that directly affect you. If they find the Council has got it wrong, they will tell us, and ask us to find a way to put it right.
There is a leaflet that tells you how to complain to the Ombudsman; this is available from their website: Local Government Ombudsman - How to complain|
You can also phone the Ombudsman's general advice line even before you make a complaint to them.
- Contact:
- Local Government Ombudsman Adviceline
- Telephone:
- 0845 602 1983
Remember , the Ombudsman will usually only look at your complaint if you have already used all steps of the Council's complaints procedure.
The Local Government Ombudsman publishes an annual report for each Council. The 2009 Local Government Ombudsman's report for Calderdale is available to download:
Local Government Ombudsman - Councils' Performance|
