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Making complaints

Introduction

There are a number of simple steps to take if you are unhappy with the way we have done something, or you would like to suggest a way we can improve things.

You can do this yourself, or you might want to ask someone else to do it for you. This might be a friend, neighbour, relative or perhaps your local Councillor. See Making complaints - advocacy.

Complaints about most Council services are dealt with through our three-stage process. There are two services that are different. These are schools and social services.

Schools

If you are unhappy about a school matter, you should complain to the head teacher at the school. If you are unhappy with the way the head teacher deals with your complaint, you should get in touch with the Governors of the school. The school should tell you how you can contact the Governors.

Social Services

Social Services have a different way of dealing with complaints. This is explained in a leaflet called Social Services Complaints and Compliments Guide - How to have your say. You can get a copy of this from Council offices, or by ringing 01422 393882.

Alternatively, see Social Services: complaints and compliments procedure.

We are pleased when you tell us what you think about our services. We can only make things better if you tell us what you think.

Making a complaint will not stop you getting the services you need.

The three stage process

• Stage 1: Sorting things out within the service
• Stage 2: Taking your complaint further
• Stage 3: Getting an independent view.

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