Summer 2010

Refuse and recycling

In April 2009 Calderdale Council began a new Household Refuse and Recycling Service. The service has been a great success, with recycling levels rising from 25% in 2008 to 42% (provisional) in 2009.

We would like to thank all residents who are using the service and recycling as much as possible. The questions asked in this section were to find out how well panellists think the service is running a year down the line, and how satisfied they are with the service.

66% of respondents have their refuse collected in a wheeled bin with 5% receiving an ‘assisted collection’ service. 90% use the Council’s weekly collection service, with similar high levels using the designated boxes and bags provided. A slightly lower number (80%) use the food waste caddy with only 24% using a carrier bag for recycling textiles.

Of those who do not use the recycling service the 2 main reasons for this are:

The Household Recycling Centres are well attended, with over one third (34%) of respondents visiting one or more of the Centres more than 10 times in the last year.

The table below shows attendance levels at the Centres across Calderdale:

Visits to Household Recycling Centre in the last year
Recycling centrePercentage of respondents
Not visited the centres15.8%
Ainleys, Elland16.6%
Atlas Mill Road, Brighouse17.7%
Lee Bank, Halifax33.6%
Milner Royd, Sowerby Bridge27.7%
Eastwood, Todmorden17.5%

These results clearly show that the centres most frequently visited are Lee Bank, Halifax and Milner Royd, Sowerby Bridge. Over 15% of respondents have not had cause to visit the centres in the last 12 months.

The table below shows how panellists think the refuse and recycling services have performed over the last six months (except for the bad weather in January!):

Panel's view on performance of services
PerformanceRecycling collectionRefuse collection
Much improved24.9%16.5%
Slightly improved18.2%16.9%
Unchanged38.1%46.7%
Slightly Worse9.8%10.9%
Much Worse5.3%7.4%
Don't Know3.7%1.6%

It is clear that, following the initial teething troubles involved in such a major change, a significant number of people think that both refuse collection and recycling services have improved over recent months.

We then asked how satisfied you are with the two services. Results for this were:

Panel's satisfaction with services
SatisfactionRecycling collectionRefuse collection
Very satisfied22.3%21.6%
Satisfied56.4%59.4%
Dissatisfied11.8%12.4%
Very dissatisfied6.3%5.8%
Don't know3.2%0.8%

Pleasingly, over 78% of our customers are ‘Very satisfied or Satisfied’ with our services. By carefully looking at your suggestions for making more improvements we hope to increase your satisfaction with our services even more.

Once again thank you for all your efforts in recycling. We look forward to working with you as we try even harder to improve our refuse and recycling services throughout Calderdale.

Last Updated: 22/12/2015