Summer 2008
Customer First
Customer First are looking for the views of the panel to help plan the future of face-to-face services in Calderdale. A new customer service centre will be opening in Brighouse in November 2008 with planning in progress for one in central Halifax.
We asked panel members to choose from a varied list of opening times which they would find most useful. Almost 50% of the panel said they would like access to the service on a Saturday morning, with 32% requesting a late night opening one night per week. The most preferred ‘standard’ office hours were 9am to 5pm.
We then asked what you would like to be able to apply for in the centre, with the following results:
| What you would like to be able to apply for | |
|---|---|
| Disabled car parking badges | 62% |
| Passport to Leisure | 79% |
| Housing / Council Tax benefits | 60% |
The table below shows which type of services panellists would like to see offered in the centre - in three instances over 60% of respondents would like this service available to them.
| Services you would like offered in the centre | |
|---|---|
| Service you would like to see | % of respondents |
| Cash collection including bills, leisure activities, residential care and payment of fines | 63.6% |
| Licensing | 27.0% |
| Planning services | 63.0% |
| Housing advice | 48.8% |
| Housing and Council tax benefits advice | 63.9% |
If free telephone and internet access were provided in the centre, 61% said they would use the telephone to access the Council’s contact centre, 50% would use the Internet but 35% would still prefer face-to-face contact.
Town Hall, Crossley Street, Halifax, West Yorkshire, HX1 1UJ
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