A - Z guide
Once a year, Calderdale Council produces an A – Z Guide to Council services. To make sure we have the format and content of the guide the way you would like to see it, we asked the panel a series of questions about the guide.
Firstly we needed to check how efficient our delivery team are – over 77% of panellists said they received the summer 2008 edition of the guide. We need to look carefully now at our distribution to increase the delivery of the guide – ideally to over 95% completion.
We then asked which parts of the guide you find, or might find, useful. The top five most useful aspects of the guide proved to be:
- A – Z listing: phone numbers
- A – Z listing: short descriptions
- Recycling information
- Getting in touch information
- Councillors' details.
The table shows the responses to this question in detail:
|Percentage of respondents finding aspects of the guide useful|
|Aspect of guide||% of respondents|
|Getting in touch information||64.0%|
|A - Z listing: short service descriptions||65.5%|
|A - Z listing: phone numbers||79.9%|
|A - Z listing: feature pages about services||28.9%|
|Compliments, suggestions and complaints||26.0%|
|Map of the Wards in Calderdale||28.4%|
|Parish and Town Councils||18.1%|
|Emergency planning information||28.1%|
|Other useful information||22.5%|
The following chart shows how useful respondents find the guide, with over 90% finding it very or quite useful and under 10% finding it not very or not at all useful.
Approximately 35% of panellists think it would be helpful to include more email contacts and website links.
At a 45p cost per guide to design, print and deliver to your home, over 80% of respondents think this is good value for money.