You are here: Home: Council and democracy: Benefits: Benefits advice

Benefits advice

Intervention (visiting service)

An Intervention Visit is for people who receive Housing or Council Tax Benefit. It is a check to establish that you are entitled to the benefit that you are receiving. This takes place in the form of a visit to the home address of a customer by a Visiting Officer from the Intervention Visiting Team. At the visit, the Visiting Officer will review with you all current information used to assess your benefit. These visits can occur anytime during the life of a claim.

How we will notify you of a home visit

You will receive a notification letter stating the date of your visit and if the visit is to take place in the morning (between 9am and 1pm) or in the afternoon (between 12.30pm and 5pm). If this is inconvenient please telephone the Visiting Section on 01422 393514, quoting your reference number so that another appointment can be made. It is important that you let us know if you will not be available.

Documents you will need to provide

You will be asked to provide up-to-date documents to confirm the following for yourself and your partner (if applicable):

• Identification and National Insurance Number.
• All earned income / all benefit income.
• Last two months statements for all bank, building society and post office accounts.
• Savings / Shares / ISA / PEP / National Savings Certificates / Bonds.
• Tenancy agreement or letter from your landlord confirming tenancy details.
• Proof of income for any other adults in the household.

Other services available

The team also provide a welfare visiting service. A Visiting Officer can call at the home of a person who has difficulty attending the local office, or difficulty in completing forms we use.

Please note: all our Visiting Officers carry an official identification badge with a photograph on and a contact number for you to ring to check the officer is a genuine caller to your house.

back to top