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Benefits advice

Complaints

The Benefits Assessment Unit takes complaints seriously.  We are committed to learning from them and making changes to systems and procedures in order to prevent similar problems from happening again. We guarantee that any complaint will not have any negative effect on your claim for benefit or the services we provide.

You can make a complaint to any member of Council staff. This can be done in person at our offices, in writing, by fax, phone or e-mail. The complaint will be investigated in accordance with the Council's complaints procedure.

Alternatively you can write to the Benefits Assessment Unit Complaints Officer at:

If you are not satisfied with the service you receive and complain to one of our offices, we aim to contact you about it within 10 working days.

If after you have complained you are not happy with the way your complaint has been handled, you can:

• contact your local Councillor (see The list of members ), or
• complain to the local government ombudsmen at their website Local Government Ombudsman - How to complain|, or
• further information can also be obtained from the Adviceguide from Citizens Advice Bureau |.

We will use your comments to improve services by making sure managers know what is not working well.

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