Housing advice


The Housing Options Service, based at Halifax Customer First, offers free and confidential advice to anyone who has housing problems, or who is homeless or threatened with homelessness.

There is an experienced team of housing advisers who can advise on a range of housing issues including:

Who can use the service

Anyone who is over the age of 16 can approach the Housing Options Service with any housing related problem.

How to access the help you need

Visit the Housing Options Service at Halifax Customer First. Please see Local Offices for directions. 

If you have a problem that needs urgent attention, we will see you normally within the same day. Alternatively, we will arrange an appointment for you at a time to suit you.

If you are homeless or threatened with homelessness, we will see you on the same day you contact us. Depending on your circumstances, we will refer you to the Temporary Accommodation and Support Service team or to a hostel. For further information see Homeless or at risk.

Temporary accommodation and support

The Temporary Accommodation and Support Service team provides accommodation for those who are and who, it is believed, may be eligible for assistance with temporary accommodation under homelessness legislation. Before accommodation can be provided a homeless person must be interviewed by an adviser at Halifax Customer First. For more information, contact the Housing Options Service on 01422 392460.

For more information and drop-in times Contact Housing Options Service.

Last Updated: 06/01/2015